Guest User
April 8, 2025
First of all, I want to ask, since the air conditioner was broken, why didn’t you tell me when I checked in? If you told me, I would never stay at the Grand Hyatt.
The first day I turned on the air conditioner and it didn't work. I thought it was just a coincidence and didn't pay much attention to it. The next day it still didn't work, so I called the front desk and they told me that the air conditioner was broken.
And there is no compensation, telling me you don't have the authority to handle it.
There were problems in other aspects as well. Shower water could leak into the room through the gap in the door. The service attitude when ordering food in the room and calling the front desk was very poor. As a guest, I did not feel respected.
The same goes for doing laundry. For such a big hotel, there is only one washing machine and dryer, and it is in another building, far away and extremely difficult to use. I asked the front desk how long it would take to dry the clothes, and they answered: I don’t know.
Is your service worth the price?
Zunyue Hotel has been open for more than ten years and is an old brand in Anqing, but my experience of staying here this time makes me feel that you are destroying your own reputation!
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