Vienna International Hotel Anshun Guomao Gu Fu Street

The hotel is very good. It is very convenient to go anywhere. It is very fun to eat, drink and have fun. The room was also very clean and hygienic. I will come here again next time and recommend it to my friends and colleagues.

Overall very satisfied, contacted me in advance to inform the parking location, fully intelligent room, children like it very much, very close to Gufu Street, very convenient to eat local specialties, clean room, large space

The service provided by the lady at the front desk who checked in was very good. But I want to say that in addition to focusing on service and putting pressure on front-line employees to give good reviews, can the hotel leadership also focus on the hardware facilities? 1. The room has a very bad odor, probably from the sewer. 2. The hot and cold signs in the shower room are posted upside down and no one has noticed it since the opening. I don’t know if it will be rectified. 3. The sink pipe is leaking. 4. It is recommended to learn the standard of towel stacking. The price of this brand in Anshun area is around 270, which is not cheap. The hardware conditions of a newly opened hotel are really incomprehensible and unacceptable.

Take my advice, avoid this hotel, this is the worst review ever! I understand that Anshun is a small place, and I mainly considered that it was newly opened and close to Gufu Street on foot, so I specifically chose the Vienna Hotel, which is a relatively large chain and opened this year. I also booked the best suite in the hope that it would be more comfortable. However, I had to change my high-speed rail ticket at the last minute to escape. First, the hygiene is terrible. The floor under the sink was covered in dust visible to the naked eye, and there were a number of hairs of varying lengths. I had no idea how many rounds of guests had left these dust on it, as if it had never been cleaned. The windowsills and other places were covered with debris. The bath towels were also folded randomly, and it was obvious that they had been used by the previous guests. Second, the facilities are terrible. Both windows were broken and could not be closed, and there was nothing we could do about the noise from downstairs. The socket marked with 24-hour uninterrupted power supply had no electricity, and the power bank and mobile phone were not charged after being plugged in all night. On the second day of moving in, the water pipe broke and the whole building was without water. I had to use bottled water to brush my teeth and wash my face, and they didn't even bother to repair it all night. Third, the staff is not in good shape. I found hygiene issues after checking in, so I left at 18:00 and told the front desk to arrange for someone to clean the room again while I was out for dinner. However, when I returned to the room at 21:30, no one had cleaned it. I asked the front desk and they said that the front desk forgot to notify the housekeeping department to clean it. How outrageous! During this period, there were also calls from other rooms looking for guests and they called me! Fourth, the environment is noisy, so noisy that it is impossible to stay in the room. There is morning square dancing from 8 to 10 in the morning, and the music played by the merchants downstairs starts at 9. From 3 to 5 in the afternoon, the elderly downstairs entertain themselves with karaoke, and from 7 to 10 in the evening, there is square dancing again with the loud speakers of the merchants. I have never stayed in a hotel with such horrible noise. Fifth, there are many strange regulations. No matter how many days you stay, you must go to the front desk to swipe the room card every day. The reason given is that they are afraid that the guest’s room card may be lost and it is unsafe. The key is that they don’t inform you when you check in. If you go upstairs and the door cannot be opened, you have to go downstairs to find the front desk to tell you, which is very annoying for the guests. Even the hotel Wi-Fi has an internationally accepted room number + name pinyin interface, but you can’t connect to it. When you ask the front desk, they also say that it is to protect customer privacy and that you must use a mobile phone number + verification code to use it. They dare to use this mandatory regulation that is expressly prohibited by the Ministry of Cyberspace Administration of China and the law. It seems that the legal department is very strong. To sum up, thanks to this hotel, I changed my high-speed rail ticket from the afternoon to the morning and escaped from Anshun. Finally, the only person who made me feel a little bit of service awareness in this hotel was the switchboard girl who was on night shift on Friday night. When she saw the dust and hair under the sink, she just cleaned it with her hands and paper towels. She was very dedicated. Other than that, pretty rubbish hotel.

The room is very small. We drove there, and the hotel told us that we had to find a parking lot at our own expense. They said the hotel parking lot was full. When you opened the hotel, didn't you consider that people would have cars when staying at the hotel? The water in the room was very hot when the water was small, and it was like a water gun when the water was big. The experience was very bad. The most important thing was that there was a dirty underwear at the door of the room. I don't know how the hygiene was checked.

酒店房間很新，衞生及設施都非常滿意，位於市中心的位置，離顧府街及安順古城都非常近，步行幾分鐘可達，周邊有好多的小吃可選擇，工作人員態度都非常好，強烈推薦入住！ps：如果晚上起夜的燈光能暗一點，有一個矮一點的枕頭就非常完美了