Mercure Changbaishan Railway Station

Xiao Wan at the front desk is very friendly and helpful. The room is clean and tidy. It’s a very beautiful hotel. I highly recommend it. I’ll come back next time. It’s very nice. It’s a beautiful hotel.

Service: This time, the rating is mainly for the service. Originally, I was going to change hotels the next day, because I only booked one night, and I thought it was a bit out of the way. Later, I thought that if I could stay in the original room, I would not change hotels, because I would go to Changbai Mountain the next morning and come back very late and tired. The main film began. Before leaving early in the morning, I went downstairs to the front desk to check in for a stay extension (because there was no room for a stay extension on my phone, I could only book a luxury bed first). The first lady I met had good ability to deal with and handle things. I asked if I could pay more or upgrade the original room to stay. Fortunately, with the help of the lady, I successfully extended my stay after registering as a member. How happy the morning was, how bad the afternoon was. I pushed my tired body back to the hotel from Changbai Mountain. From the moment I entered the hotel gate, the waiter did not mention the water outage in the hotel. When I returned to the hotel and prepared to take a shower, I found that there was no water. I called the front desk and they told me that the water would come in half an hour. OK, I thought it would only take half an hour. After taking a shower, I changed my clothes and went out for a walk and dinner. The result was that I waited for three hours but still had no water, so I had to go out to eat dinner in the stinking atmosphere. The key point was that I called the front desk twice to ask when the water would come, and they told me half an hour, and once they said 20 minutes. There was almost no public relations afterwards, as if it was none of their business. When I checked out, they asked for my home address to send me souvenirs. No need, the hotel public relations should come out and solve the problem as soon as possible.

The hotel is a newly opened hotel with complete facilities and considerate and meticulous service! The most important thing is that the free pick-up and drop-off service is really considerate. I am tired after a day of travel and I don’t want to wait for the clothes to be dried. After the clothes are coaxed, the front desk folds them neatly and delivers them to the room. This is a five-star standard pick-up and laundry service! We responded positively to the problems with the room’s network and the bathroom sliding door, and praised the professionalism of the front office manager Liu Shuying. Such a team will do better and better😃 I wish the hotel’s business will be prosperous every day! Booming!

The experience was great, the front desk service was enthusiastic, the room was clean and tidy, and the facilities were complete. The breakfast was rich and varied, the taste was great, and the corn noodles were delicious. The noodle cooking lady at the open stall introduced it enthusiastically and had a friendly attitude. A hotel with a very high cost-effectiveness, highly recommended.

Facilities: There is nothing wrong with the facilities at the new store opening. Hygiene: Very clean and very good Environment: The scenery outside the window is particularly beautiful and green. Service: The service is very good, especially Xiao Lei at the front desk. The girl is very patient and the service is very good. I have troubled her many times and she has been very patient and solved the problem for me every time. My mobile phone charger was broken and she immediately put the charger in my phone. I lent it to me. When I left, I specifically asked if I had brought water with me when I went up the mountain. I got a few extra bottles of water. I will definitely stay here next time I come to Changbai Mountain.

Overall, I am very satisfied with the hotel. When traveling, the room is clean, comfortable and quiet. The ladies and brothers working at the front desk are very professional, polite and patient. When it rained, the lady at the front desk took the initiative to ask for umbrellas. What was even more heart-warming was the pick-up and drop-off service. We didn’t make a reservation for the drop-off. We couldn’t get a car at the time. Manager Liu at the front desk very enthusiastically told us that she would find someone to take us to the high-speed rail station. Feel the warmth of home in Changbai Mountain, a very pleasant stay experience. Next time I come to Changbai Mountain, I’ll choose Mercure [strong]