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Latest booking 2 hrs agoFor the most part the hotel is nice enough, especially for the price. Location is about 10 mins walk from a train station, which is one stop away from Antwerp Central. The staff at check in are friendly and professional. The big cons for us were these two situations; 1) When we got to our room and started settling down, I spotted underwear (previous occupants') which had found its way under one of the furniture in the room. It turned out to be clean but we informed reception on our way out into the city and they quickly apologised and had someone sent to our room to clear that out. - Cleaners could do a better job giving one last check when cleaning rooms between occupants, though I do understand that the days we were there was when the hotel was fully booked. But still. 2) That night, around 11.30pm when we were in our room with the window shut, we started hearing people shouting like hooligans from outside on the street -- so we shouted at them from our room o keep quiet as it was late and shut the window again. Then we started hearing these guys (4 or 5 of them) shout at us to go down and fight them (?) and asking us what our room number was (??). We also saw them trying to count the floors and windows. Obviously we didn't tell them, but we informed reception. About an hour later, there was VERY loud banging on our door and shouting for us to come out, once again we called reception and after a while the shouts stopped. We didn't feel very safe even to go out to the smoking area, so we called reception for some kind of help or assurance (and later on went down to talk to the person at reception at the time (the night reception, named Wim) to which we were told that; - Ppl shouting at us from the street below for our room number to go down to fight, & the people banging on our door to come out and fight was *apparently* not the same ppl. - Ppl banging on our door, was apparently a drunkard banging on everyone's door, and may not even have been a customer of theirs (which is extremely unlikely). - That we shouldn't have shouted back at them to keep quiet, because apparently it was fine to be shouting on the street directly outside the hotel up till 2am. The entire time he didn't apologise for the disturbance or reassure us even once that we would be safe - only said that they could help to call the police if something happened. -- Basically the night reception was really bad, and I was honestly worried for our safety that first night. Wasn't great.
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