Le Dome

Everything was nice. Would come again

Quick stay The hotel was nice and location convenient The entrance into the hotel is in. Little strange location that is not that wonderful

Small, friendly, independent hotel with parking in the centre of Arras, and in a very quiet area. Perfect for an overnight stay whilst visiting the Christmas market. Large, comfortable beds, good shower too. Generous continental breakfast.

Nice clean and comfortable room but Terrible service. Arrived between 5:30 and 6:00 pm as I had requested in my reservation. No one at reception, knocked on door with no response or bell to ring. The restaurant was closed. I thought both hotel and restaurant had closed down. There was just a phone number to call “in their absence” printed on the door but I had no phone service. Had to look for someone to help me call them. Finally the lady at the bakery was kind enough to call the manager who took another half an hour to come to check me in. They need to have someone at the property “more often” especially if you told them you would be checking in after 5:00

When we arrived at the hotel we were a little concerned as the car park area looks really run down. We got to the door and it was locked. After using google to translate the sign on the door we realised we needed to call a number if the door was locked. We did but there was no answer. My husband went into the bar next door and found someone to open up. He was very apologetic and we quickly got checked in. The room was really clean, had a lovely comfortable bed with the softest sheets. The shower was great and we were really pleased. We thought we were in for a lovely stay, however we did have a couple of issues. The air conditioning unit was really loud. We had to turn it off at night but the room became unbearably hot. When we opened the window there was lots of noise from the street including what sounded like a fight. The worst issue was the paving on the entrance to the car park was replaced on our first full day. This meant pneumatic drills waking us up after what had already been a disturbed sleep. We wanted to explore battlefields around Arras but were not able to get the car out because of the work being done. The car was trapped in until just after 5pm. To add insult to injury we had been charged £20 for using the car park! We never saw any staff the whole time we were there so there was no one to help us. We wouldn’t have even minded if we had been given the heads up and we had been given the opportunity to move to a different car park.

Be aware that this hotel has no lift. If they put you on the top floor you will be lugging your cases up two steep flights of stairs. Also there is no front desk - the manager lives next door. If you accidentally leave your key in your room, as I did, you have to call her to come over to open your door. That's OK, but she doesn't answer the phone. I had to call five times over a period of two hours in the early evening before someone picked up. And they don't respond to messages. I would avoid this place.