Pullman Hotels in Bandung Wetan

Booked non-smoking room. Was given rooms on level 9th floor, which is a flexible floor where guests can smoke. I have asked what if there’s still smoke smell, the receptionist convince me that they ozone the rooms so shouldn’t have any smell. Room only ready at around 4pm (check-in starts at 2pm). Once i went in, the cigaratte smells was so strong, the staffs immediately sprayed deodorizer. Left the room, come back at 10pm, same smell. Called the service, no reply, called again to receptionist immediay ask to change room. They wanted to ozone the room again. It’s freaking 10pm, mind you. The guy ozone came and asked me whether i wasn’t aware with the floor flexibility. Mind you, i am paying for NON SMOKING ROOM, NOT FLEXIBLE ROOM. This hotel is a joke.