Royale Chulan Cherating Villa

Room had a lovely view and exactly as described. Spacious for 4 adults and 2 kids (we added on a mattress). Staff were very helpful and friendly too, in arranging the tour for us and assisting us with our requests. Easy access to the beach and the hotel buffet breakfast is decent. Hotel is also accessible to other places. Would highly recommend this hotel for stay in Cherating

Very nice resort with excellent service. The staff are very helpful. We need to take buggy from either car park or lobby to go to the villa and the waiting time was super fast in fact no need to wait the moment u enter security area and park yr car the buggy is there waiting. Food for dinner was nice. Breakfast spread was OK. Overall very happy with my stay . Highly recommended for families or couples t9 stay in this villa when in cherating is exclusive .

This hotel has a beautiful beach and is suitable for children. It offers a fantastic view, friendly staff, and delicious room service food. However, during the Ramadan season, breakfast is served at the sister hotel chalet. The breakfast is average, but I believe it would be better if it were served at the Villa Hotel.

Beautiful view and location. Suitable for surfing activities as well. Breakfast a bit very usual and lack of choices

Pictures of the villa from the web looked picture perfect, moreover with the high rating, but it was far from reality. When priced over RM500 per night for the cheapest room , 1 would expect a certain level of standard. Upon check in, I didn't feel welcomed at the reception, not even a hi lol. The security and the buggy guy were more welcoming and sincere. When entering the room, I was shocked to see the flooring in utter dismay, it was scratched left right center, nobody felt the need to polish it? AC was visibly dirty, had a slight tinge of musky smell, when was the last servicing done? Ceiling was stained, wall paper was peeling/ bubbling and sofa had a ironing burnt mark LOL. The toilet still had sand at the corners of the floor! Where the heck is the QC and maintenance? TV channels had nothing to watch either. If u look closely at the pictures I've taken, I also noticed the edges of the tiling... Just shows the poor QC and mindset the management or employees have there. Kids pool was closed throughout our stay, bummer. Apparently it was spoiled and in need of repairs. Not sure how long it's been down. Basically there's nothing much for families with kids to do here other than the beach. Beach access wise, the cement stairs to the Beach split into 2... Management waiting for accidents to happen to guests before action is taken? Food wise was ok but not extensive enough. Nothing great either. Overall this wasn't a good experience, in fact it's utterly disappointing. For the price there are definitely better resorts along the cherating kuantan coast. As a shareholder of Boustead, this is very concerning. I would not recommend to family and friends.

Best ever holiday I have. Front desk very kind. Buggy transport super. All staff very friendly. I will come back again next time.