To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.6
Service9.2
Cleanliness8.8
GaryGTH
Lumen One-Bedroom Suite
Stayed in Apr 2025
Business travellers
8 review
9.5/10
Amazing
Posted on May 10, 2025
Dated hotel but excellent location. Huge rooms and is equivalent to a service apartment. Service staff is top notch as with most Thai hotels.
Response from Property: Thank you for your kind feedback. We're glad you enjoyed our excellent location, spacious rooms, and the service from our staff. We appreciate your comment about the condition of the hotel and will take it into consideration for future improvements. We hope to welcome you back again soon
Wfredt
Lumen One-Bedroom Deluxe Suite
Stayed in Dec 2024
Couples
13 review
8.0/10
Very Good
Posted on Jan 18, 2025
First time at Lumen Bangkok Srinakarin, it’s actually a service apartment called The Vertical Suite Hotel and Residence. Hence, if you are traveling via Google Map, you may not find it. On the stay, besides a good location with a steep price, still a decent stay as it is just besides the Metro.
Response from Property: Dear customer
Thank you very much for your great review and 4-star rating. We are glad that you enjoyed your stay, both in terms of cleanliness and service. All staffs are always committed to providing the best experience for customers.
We hope to welcome you again soon. 😊
Janice
Firefly Two-Bedroom Deluxe Suite
Stayed in Nov 2024
Family
1 review
9.5/10
Amazing
Posted on Dec 9, 2024
Love this 2 bedroom apartment which is equipped with washing machine and looks just like the pictures listed. It is located in a fantastic location with a number of malls opp the hotel, a train night market and metro station all within min of walking.
Response from Property: Thank you so much for your kind words! We truly appreciate your feedback, and it motivates us to continue providing the best experience possible for all our guests.We look forward to welcoming you back soon and hope your next visit will be just as enjoyable!
The three Rs
Stayed in Sep 2024
Family
12 review
9.0/10
Great
Posted on Oct 27, 2024
This hotel is extremely convient. Located right next to a sky train station, opposite to 2 big shopping malls (Seacon Square and paradise park) you will not need to worry about getting to restaurants and shops. There’s also a night market opposite to the hotel.
The only con was that the hotel was a bit old. Some switches or appliances provided by the hotel doesn’t work anymore. Other than that, great value and great location!
Response from Property: Thank you so much for your kind words! We truly appreciate your feedback, and it motivates us to continue providing the best experience possible for all our guests.We look forward to welcoming you back soon and hope your next visit will be just as enjoyable!
The entire staff was great except for one lady who needs to work on her English, but other than that it was truly a "diamond in the rough" experience - the surroundings may look decrepit due to its more industrial nature, but this place is a thing of beauty (given its shape, a thin needle of beauty). The rooms resemble apartments with wonderful views and all amenities necessary, including even washing machines! The ACs are brilliant and non-intrusive, the breakfast the typical continental type, the pool is nice and its proximity to the BKK airport great.
Response from Property: Thank you so much for your kind words! We truly appreciate your feedback, and it motivates us to continue providing the best experience possible for all our guests.We look forward to welcoming you back soon and hope your next visit will be just as enjoyable!
forB
Lumen One-Bedroom Suite
Stayed in Feb 2025
Solo travellers
15 review
10/10
Outstanding
Posted on Mar 11, 2025
The hotel is very comfortable and clean!
Talat Rot Fai Night Market is close by (closed Monday to Thursday) and there are department stores, shopping malls, and large marts across the street, so it's a pleasant stay~
And most of all, all the staff are very friendly!
I'll rest well for 2 nights and 3 days~! ^^
Original TextTranslated by Google
Response from Property: Thank you very much for your wonderful review! We are so glad that you had a comfortable and enjoyable stay. We are so glad that you enjoyed our convenient location and the kindness of our staff. We hope to welcome you back again in the future!
Guest User
Stayed in Dec 2024
Family
8.0/10
Very Good
Posted on Feb 10, 2025
This is a hotel serviced apartment. I booked a two-bedroom suite with a kitchen and washing machine. Let me talk about the advantages first. The hotel is located next to the main road. There are several large shopping malls and supermarkets around it. It is convenient for life. The train night market is nearby. There are also many disadvantages. The bathroom drain smells bad. The faucet of the master bedroom wash basin is seriously blocked and can't produce water. There is no shampoo and shower gel. I booked a room for 5 nights. Every day I had to wash my face and brush my teeth in the kitchen sink in the dining room. On the last day when I returned to the room, I saw the cleaner using the faucet of the kitchen sink to wash and mop the floor. I hope the hotel can tidy it up.
Original TextTranslated by Google
Response from Property: Thank you for sharing your detailed feedback. We are glad that you found the location convenient, with shopping malls, supermarkets, and Train Market nearby. However, we sincerely apologize for the issues you encountered during your stay, including bathroom drains, clogged faucets, and toiletries. We understand how these inconveniences affected your experience, and we greatly appreciate your letting us know. We will address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Thank you again for your valuable feedback.
M.H Lee
Firefly Two-Bedroom Suite
Stayed in Dec 2024
Family
1 review
6.0/10
Posted on Feb 3, 2025
The location is on the MRT Golden Line, with a MRT station right at the doorstep and two large shopping malls/train night markets nearby
But it is quite far from the popular Asahi Line (it takes about 1 hour to get to AOSK station by MRT).
The hotel is not clean enough, the decoration has been around for a while and is not well maintained. There is an indoor swimming pool + oven
The service staff is very friendly and can provide a lot of help to family travelers
Original TextTranslated by Google
6/7
Response from Property: Thank you for sharing your thoughts! We're glad to hear that you appreciated the convenient location with easy access to the MRT and nearby shopping malls and night markets. We also appreciate your kind words about our friendly service staff. We apologize for the cleanliness issues and the maintenance of the decor – we will work to improve these areas to provide a more comfortable stay for our future guests. Thank you again for your valuable feedback, and we hope to welcome you back soon!
darenlin
Lumen One-Bedroom Suite
Stayed in Mar 2025
Business travellers
6 review
10/10
Outstanding
Posted on Apr 14, 2025
There is a dishwasher and washing machine!
Original TextTranslated by Google
Response from Property: Thank you for your wonderful review and thank you for choosing to stay with us. We hope to see you againin the future.