Renaissance Bangkok Ratchaprasong Hotel - Photo Gallery

Response from Property: Dear LK19,Thank you for taking the time to share your experiences with others in your review following your stay.I am pleased that you appreciated the location, the bed and our amenities.It is a shame that you were disappointed with our staff's service during the time that we faced the effects of the earthquake. It was certainly a very difficult and traumatic experience for everyone and as a result some of our staff may have been affected in a way that meant their usual standard of service provided was not at the high standard as expected.We will work together to train on how to provide better service if ever a similar situation presents itself.I hope this situation does not deter you from visiting us again as I am confident that you will have a much better experience on your next visit.Kind regards,George R. CosseyDirector of Operations

Response from Property: Dear 火锅, We appreciate your feedback and your recent stay and very glad to hear that you felt so well taken care of by the team. We are also very happy that you enjoyed your stay and shopping malls surrounding. At Renaissance hotels, we want you to always provide something wonderfully new to discover and we look forward to see you again and discover Bangkok more and more. Best regards, Shrey Arora, Acting General Manager

Response from Property: Dear Alicia67, We appreciate you taking the time to rate your stay experience with us 5 out of 5 and very glad to hear that you felt so well taken care of by our dynamic team especially for the surprise arrangement on your special occassion. Thank you for celebrating your moment with us. We look forward to seeing you again and discover Bangkok more and more. Best regards, Shrey Arora, Acting General Manager

Response from Property: Dear Chintung, We appreciate you taking the time to rate your stay experience with us and very glad to hear that you found our location and staff service to your satisfaction. We look forward to seeing you again and discover Bangkok more and more. Best regards, Shrey Arora, Acting General Manager