Park Plaza Bangkok Soi 18

Park Plaza Bangkok Soi 18 Reviews

Park Plaza Bangkok Soi 18

Sukhumvit Soi 18, Khwaeng Khlong Toei, Khlong Toei, Bangkok 10110, ThailandView hotel details
Park Plaza Bangkok Soi 18
Park Plaza Bangkok Soi 18Park Plaza Bangkok Soi 18Park Plaza Bangkok Soi 18
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Guest Reviews of Park Plaza Bangkok Soi 18

8.8/10
Very good
239 reviews
Verified reviews
Location9.1
Amenities8.5
Service8.9
Cleanliness8.8
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All reviews(239)
Positive reviews(230)
Reviews with photos/video(56)
Clean pool(27)
Great swimming pool(27)
Convenient location(19)
Stayed multiple times(12)
Average sound insulation(9)
Located in the city centre(7)
Tasty food(5)
Large bathroom(3)
Negative reviews(9)
Tangtang1230207
Superior Room
Stayed in Aug 2026
Family
12 reviews
8.0/10
Very good
Posted on Oct 3, 2026
Great location, very convenient for the subway. The environment is nice, although the room is a bit dated. However, the air conditioning and water pressure in the bathroom are good, making for a comfortable shower. The cleaning was a bit sloppy, but the value for money is good. It's still a suitable place to stay. The lobby manager was very enthusiastic. I'll come back again next year.
Original textTranslated by Google
Response from Property: Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you appreciated our convenient location near the subway, pleasant environment, comfortable air conditioning, good bathroom water pressure, and the warm hospitality of our lobby manager.We sincerely apologize that the condition of the room and the cleanliness did not fully meet your expectations. Your comments are important to us, and we will continue working to improve our room maintenance and housekeeping standards to provide a better experience for our guests.We truly appreciate your recognition of our value for money and are especially pleased to hear that you plan to visit us again next year. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay.Best regards,Park Plaza Bangkok Soi 18 Team
Chotiya Ninkosol
Junior Suite With City View Non Smoking
Stayed in Aug 2026
Family
16 reviews
10/10
Outstanding
Posted on Oct 8, 2026
It's a quiet and peaceful hotel. I stay here every time I visit Thailand. The staff are so kind and lovely!
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Response from Property: Thank you so much for your kind words and continued support! We’re delighted to hear that you enjoy the peaceful atmosphere of our hotel and that our team makes you feel welcome. It’s always a pleasure to have you stay with us whenever you visit Thailand. We look forward to welcoming you back again soon!
Jayden_JH
Superior Room
Stayed in Aug 2026
Couple
3 reviews
8.5/10
Very good
Posted on Sep 20, 2026
Great stay at Park Plaza Soi 18! The staff were very friendly and helpful. The room was clean and comfortable. Even after checking out, the staff helped us store our luggage so we could enjoy Bangkok. When we came back during heavy rain, they even offered us a shower, allowed us to wait in the hotel lobby for our taxi, and helped load our luggage into the car. Really appreciate the excellent service. Highly recommended!
Response from Property: Thank you so much for your wonderful feedback and for choosing Park Plaza Soi 18! We’re delighted to hear that you had a great stay and enjoyed the cleanliness and comfort of your room.It’s especially wonderful to know that our team could assist you with your luggage and make your time in Bangkok more comfortable, even after check-out. We’re always happy to help, and your kind words are a great encouragement to our entire team.Thank you again for your recommendation. We look forward to welcoming you back to Park Plaza Soi 18 on your next visit to Bangkok!
Honjo Suzu
Deluxe Room With City View
Stayed in Jul 2026
Solo traveller
11 reviews
6.5/10
Posted on Sep 6, 2026
* Low water pressure in the shower—taking off the shower head helps. * A bit of a walk from Asok BTS, which is fine unless you have heavy luggage. Located in an alley, yet my room on the 4th floor was noisy due to cooling tower sounds near the window. * The guard at the entrance is very polite and opens the door for guests. * Unsure how Deluxe differs from Superior, as the room facilities were quite old. * Overall, an acceptable stay, but poor maintenance holds it back.
Response from Property: Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you appreciated the politeness and helpfulness of our entrance guard.We sincerely apologize for the issues you experienced during your stay, particularly the low shower water pressure, noise from the cooling tower, and the condition of the room facilities. We understand how these issues can affect your overall comfort and experience. Your comments regarding the room categories and the distinction between Deluxe and Superior rooms are also valuable, and we will review how we communicate these differences to our guests.We are taking your feedback seriously and will share it with our maintenance and management teams for further inspection and improvement. We truly appreciate your comments, as they help us identify areas where we need to do better.We hope to have the opportunity to welcome you again and provide you with a more comfortable and enjoyable stay.
Guest User
Deluxe Room With City View
Stayed in Jul 2026
Solo traveller
14 reviews
5.0/10
Posted on Aug 26, 2026
I left a tip in the room, but they didn't replace the towels with fresh ones daily; they just kept reusing the ones from the day before. On top of that, the front desk guy working the night shift was really rude and impatient. The only good thing about this place is its proximity to Terminal 21.
Original textTranslated by Google
Response from Property: Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations.We are sorry to hear about the housekeeping service and that fresh towels were not provided as expected. We understand your frustration, and we will review this with our housekeeping team to ensure our standards are consistently followed.We are also concerned to hear about your experience with our night-shift front desk staff. Our guests should always be treated with courtesy, patience, and professionalism, and we apologize that this was not your experience. We will address your comments with the team accordingly.While we are pleased that you appreciated our convenient location near Terminal 21, we regret that this was the main positive aspect of your stay. Your feedback is valuable and will help us improve our service.
GaryNeville
Deluxe Room With City View
Stayed in Jul 2026
Business traveller
59 reviews
10/10
Outstanding
Posted on Aug 12, 2026
The location is great; you can walk to Terminal 21 for food. Asok MRT and BTS stations are right next door, making it super convenient to get around. The front desk staff were also very friendly, though breakfast was a bit simple.
Original textTranslated by Google
Response from Property: Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, with Terminal 21 and both Asok MRT and BTS stations just steps away. It’s also great to know that our front desk team made you feel welcome. We appreciate your comment about breakfast and will keep it in mind as we continue to improve. We hope to welcome you back to Bangkok again soon!
Guest User
Superior Room
Stayed in Jun 2026
Solo traveller
39 reviews
9.7/10
Amazing
Posted on Jul 10, 2026
Booked for two nights in early July, costing over 400 per night after tax. **Service:** Excellent. There was a lovely young lady who spoke Chinese. **Location:** Depends on your needs. I booked this hotel because I had a conference at Marcus Queen's Park. It was convenient and suitable. After taking the Airport Rail Link, I transferred to the MRT Blue Line to Sukhumvit. The hotel is located in an alley, and it took me a while to get familiar with the 600-meter walk, which takes about 10 minutes. However, I quickly got my bearings, and both ends of the alley offered access to various places. I walked to Benjakitti Park and frequently passed by the Exchange Tower at the entrance of the alley. When I left, I tried taking a public bus from Soi Sukhumvit 18 to the old city center. **Cleanliness:** Very clean, excellent. I was too busy to use the swimming pool and gym, so I can't comment on those. **Breakfast:** The breakfast was exceptional, a rare treat. **Facilities:** This was the only area where I felt the hotel was a bit lacking. Toothpaste and toothbrushes were not provided in the room; I had to specifically ask for them. How should I put this? I consider these essential items, and it shouldn't be an extra hassle for either party. The window view was of another guest's room, which was a bit unusual. Overall, I booked this hotel based on my specific needs, and it was a good hotel. It's a place I'd be willing to stay at again if the need arises.
Original textTranslated by Google
Response from Property: Thank you for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you had an enjoyable experience overall and that you would consider staying with us again in the future.We truly appreciate your kind words about our service, especially your recognition of our Chinese-speaking team member. Your compliments will certainly be shared with her, as we know she will be encouraged to hear your feedback. We are also pleased that you enjoyed our breakfast, found the hotel clean and comfortable, and that our location suited your conference and sightseeing plans.Thank you as well for your constructive comments regarding our facilities. We understand your perspective about the toothbrush and toothpaste amenities. As part of our sustainability initiative, these items are available upon request, but we appreciate that this may not match every guest's expectations. Your feedback has been noted and will be shared with our management team as we continually review our guest experience.We also appreciate your comments about the room view. While room views vary depending on the room category and building layout, we understand your observation and will do our best to accommodate view preferences whenever availability allows.It was our pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Bangkok.
Fatiaoxiaojuzi
Superior Room
Stayed in Apr 2026
Solo traveller
24 reviews
10/10
Outstanding
Posted on May 5, 2026
I've been to Bangkok many times, and this is definitely one of the best hotels I've ever stayed at. The location is excellent, just a few minutes' walk from Asok station, and there's a 7-Eleven right at the corner for all your needs. During my stay, most of the guests were Westerners. All the staff were incredibly warm and friendly, from the moment I entered, to the front desk and room service – truly the best I've experienced in any hotel. The room size was perfectly adequate, and the facilities were clean and complete. The biggest highlight, and the main reason I chose this hotel, was the rooftop pool. It has long opening hours, is heated and temperature-controlled, and even has a Jacuzzi – absolutely perfect! The only minor drawback was that one of the chairs in the room was a bit broken, and one of the bedside outlets wasn't working. Please get these fixed promptly.
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Response from Property: Thank you so much for your wonderful review and for choosing to stay with us during your visits to Bangkok. We are truly honored to hear that you consider us one of the best hotels you have ever stayed at.We’re delighted that you enjoyed our convenient location near Asok station, the nearby amenities, and especially our rooftop pool facilities. It’s also incredibly rewarding to know that our team made such a positive impression on you. Your kind words about the warmth and friendliness of our staff will be shared with everyone, as this is exactly the experience we strive to create for every guest.At the same time, we sincerely appreciate you bringing the issues with the chair and bedside outlet to our attention. Please accept our apologies for these inconveniences. Our maintenance team has been informed to inspect and resolve these matters promptly to ensure a more comfortable stay for future guests.Thank you once again for your thoughtful feedback and support. We look forward to welcoming you back to Bangkok and providing you with another exceptional stay in the near future.
stcrispin
Junior Suite Non Smoking
Stayed in Sep 2026
Solo traveller
7 reviews
6.0/10
Posted on Oct 14, 2026
My review will be a bit if mixed bag. The location is good as 3 or 4 min walk to everything you might needs ie train, bars, food, shopping etc.. Slight failure by the concierge team member who showed zero interest in booking me a taxi and simply told me to head to the street and flag one down myself. This has never happened to me before. The Indian food on site is great. The room (1 bed suite) was a good size and the bed very comfortable. That said the suite needs an update and stak of what I think was damp. It was quite unpleasant. To finish on a high the reception team were excellent and check in/out very quick.
Guest User
Superior Room
Stayed in Mar 2026
Travelling with friends
1 reviews
9.5/10
Amazing
Posted on Jun 8, 2026
Great service, and being a chain hotel, the quality is reliably good. It's not far from the subway. The rooftop pool was quite noisy, though. I forgot to get my deposit back when I checked out. Guess I'll have to wait until my next visit to get it refunded.
Original textTranslated by Google
6/8
Response from Property: Thank you for sharing your feedback. We're delighted to hear that you enjoyed our service, appreciated our convenient location near the subway, and found the quality of your stay consistently reliable.We apologize for the noise around the rooftop pool during your visit and understand how this may have affected your experience. We also noticed your comment regarding the deposit refund. Please don't wait until your next visit—our team would be happy to assist you with this matter. Kindly contact us directly with your stay details, and we'll look into the refund process as soon as possible.We appreciate your feedback and hope to welcome you back for an even more enjoyable stay in the future.
Matthew35
Junior Suite Non Smoking
Stayed in Aug 2026
Solo traveller
4 reviews
9.5/10
Amazing
Posted on Oct 13, 2026
I have stayed at this hotel many times over the years. What satisfies me the most is the entire staff—from the doormen and the front desk to the staff on the function room floors, everyone greets you with a warm smile. The service feels even more attentive and personalized than that of a 5-star luxury hotel. Furthermore, the location is extremely convenient; both BTS and MRT stations are within walking distance. There are large shopping malls and a wide variety of restaurants nearby.
Original textTranslated by Google
Response from Property: Dear Mr. Matthew,Thank you for your continued loyalty and for sharing such wonderful feedback. We are truly delighted to know that you have chosen to stay with us many times over the years. Your kind words about our team, from the doormen and front desk staff to our function room team, mean a great deal to us. We take great pride in providing warm, attentive, and personalized service, and it is rewarding to know that our efforts have made your stays so memorable.We are also pleased that our convenient location, with easy access to both the BTS and MRT stations, as well as nearby shopping malls and restaurants, has added to your overall experience.Thank you once again for your trust and continued support. We look forward to welcoming you back for many more enjoyable stays in the years to come.Warm regards,Park Plaza Bangkok Soi 18 team
Roman $
Superior Room
Stayed in Jul 2026
Couple
4 reviews
10/10
Outstanding
Posted on Aug 30, 2026
Everything was great. When we arrived, a doorman immediately greeted us, opened the car doors, and took our luggage. The hotel doors were opened for us. Check-in at the front desk was handled very politely. The concierge escorted us to our room and carried our luggage. Our room itself was small, but everything was well-furnished and clean. It was cleaned every day.
Original textTranslated by Google
Response from Property: Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated the warm and attentive service from our doorman, front desk, and concierge team.It is also great to know that you found your room well-furnished, clean, and well maintained throughout your stay. We truly appreciate your kind comments and will be happy to welcome you back for another enjoyable experience.
volcano354
Superior Room
Stayed in Jul 2026
Couple
4 reviews
8.0/10
Very good
Posted on Oct 8, 2026
The location is fantastic, right near Asok MRT and BTS stations. I think it's really good. It's just a 5-minute walk away. The room is quite spacious and clean. I think for this price, it's a great option for a layover. I've stayed here two or three times! It's easy to catch a taxi right outside. The room is also quite clean.
Original textTranslated by Google
Response from Property: Thank you very much for your kind feedback and for choosing to stay with us on multiple occasions. We are delighted to hear that you appreciate our convenient location near Asok MRT and BTS stations, the spacious and clean rooms, and the easy access to taxis. It is wonderful to know that you find our accommodation a great value for money, especially for a short stay or layover.Your continued trust and support mean a great deal to us. We sincerely appreciate your recommendation and look forward to welcoming you back for another pleasant stay in the future.Warm regards,Park Plaza Bangkok Soi 18 Team
American in Thailand
Superior Room
Stayed in Jul 2026
Solo traveller
35 reviews
8.5/10
Very good
Posted on Aug 23, 2026
First time visiting. More pluses than minuses. Staff is really friendly and attentive. Location is great, on a side street away from Sukhumvit Road but just a short walk to Terminal 21 and just a few minutes to EmSphere. Close to BTS Asok. A lot of nice restaurants and shops around the hotel. As a four star property, breakfast was excellent. Not a huge selection, but they seem to have everything you like to eat. Nice cooked to order station with very friendly staff and nice variety of specialty egg dishes. The room was spacious and well designed with lots of outlets. Nice bathroom with large shower and plenty of shelf space. Only negative is its aging, and they can do better keeping up with it. Many hotels in Bangkok are aging buildings, but they hide it well with upgrades like carpet and a little paint. This property needs an assessment. For example, the room was great, with an updated bathroom, but there were scars all over the walls that just some paint would mask. The TV package is poor and the reception is fuzzy on many stations, yet the TV is beautiful and new. The lobby is big and spacious, but the furniture is worn out and unsightly, and there is visible corrosion around the vents that take away from it. Attention to detail ! I would probably stay here again, just on location alone. The price is very competitive, the staff is wonderful, and the food is delicious. More positives for sure!
Response from Property: Thank you for taking the time to share such detailed feedback following your first visit. We are delighted to hear that you enjoyed our convenient location, friendly and attentive team, spacious room, breakfast, and cooked-to-order egg station. It is especially encouraging to know that, despite the areas for improvement, you would consider staying with us again.We sincerely appreciate your comments regarding the condition of the walls, lobby furniture, corrosion around the vents, and television reception. Your observations are valuable, and we agree that attention to these details is essential to maintaining the standards our guests expect from a four-star property. We will share your feedback with the relevant departments for assessment and follow-up.Thank you again for highlighting both our strengths and the areas where we can improve. We truly appreciate your recognition of our team and hope to have the pleasure of welcoming you back for an even better experience on your next visit.
Guest User
Deluxe Room With City View
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Sep 21, 2026
The staff are awesome! We stayed one night, just passing through Bangkok. We celebrated our 10th wedding anniversary and they gave us a complimentary gift and decorated the room. 10 out of 10, well done!
Original textTranslated by Google
Response from Property: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us, even for just one night, and that our team helped make your 10th wedding anniversary celebration extra special.It was our pleasure to surprise you with a complimentary gift and room decoration. We’re so happy to know that these little touches made your stay memorable. Your kind words and 10/10 rating mean a lot to our entire team.Congratulations once again on your 10th wedding anniversary, and we hope to have the pleasure of welcoming you back to Bangkok for a longer stay in the future!