Park Plaza Bangkok Soi 18 Reviews

Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience. We genuinely regret to learn that your recent stay did not meet your expectations and would like to address the concerns you have raised in your review.With regard to the check-in process, please allow us to clarify that, as part of our standard operating procedure, a credit card is requested at check-in for preauthorization. This is a common practice in international hospitality to secure any incidental charges that may occur during a guest’s stay. However, we do understand and respect that some guests may prefer not to provide a credit card. In such instances, we are pleased to offer an alternative arrangement whereby all charges can be settled at the time of service rather than at check-out. We strive to maintain flexibility to accommodate the preferences of our valued guests.We were particularly concerned to learn of your comments regarding the room condition and the alleged presence of bed bugs. Please rest assured that a comprehensive inspection was conducted immediately upon receipt of your feedback, both in the room you occupied and in the surrounding areas. We are confident in confirming that no evidence of bed bugs was found. Our property adheres to rigorous hygiene and pest control standards, with routine inspections conducted by certified professionals to ensure a safe and clean environment for all guests.In regard to the scent you described in your room, we regret that this affected your comfort. While this experience appears to be isolated, we have nonetheless referred the matter to our housekeeping and maintenance teams for further investigation and immediate rectification where necessary.We also took note of your comment about feeling unwelcome during your interactions with our team. Please allow us to express our sincere regret that you felt this way. We believe there may have been a misunderstanding, as our team members are trained to uphold the highest standards of hospitality and professionalism. Nevertheless, your remarks have been shared with the relevant departments, and we will continue to reinforce the importance of clear communication and warm, respectful guest service at all times.While we regret that your experience did not reflect the quality and service we strive to deliver, we appreciate your feedback as it helps us in our ongoing efforts to improve. We do hope to have the opportunity to welcome you back in the future, should you choose to give us another chance to provide the experience you rightfully expect.