Four Points by Sheraton Bansko

"nice hotel and location in the centre of old city bosphorus. Stay there for 5 days. but room services/cleaning need to improve."

Guest House Anex

"The price is reflected in quality. Spacious rooms with nice size of balcony. Big toilet room with shower. Curtains are too thin and not wide enough to cover the windows. Clean and tidy but dusty . Pets allowed for free of charge. The horrible things here is there's no heating system on, even when it was 5 degrees in the night. Asking for radiator, the receptionist was very rude , like we asking to give us the moon from the sky, she gave us but in very rude way. Internet is not working, the receptionist said "yes is working your phones are the problems" which is not true. The cleaner, very nice lady, communicative person in any way even without knowing english. Location good, close to city centre."

Saint George Palace Aparthotel

"Everything is perfect. Very clean and luxurious."

Wellness Hotel Bulgaria

"The best place ever………………………………………………………………………………………………………………………………………………………………………………………………………………………….."

St George Ski & Holiday - Half Board & All Inclusive, Free Children

"Amazing hotel with great facility. Great management. Good food and pleasant staff"

Kempinski Hotel Grand Arena Bansko

"Kempinski Hotel Grand Arena A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return."

Shekerdejiiski Geust Houise

Elegant Lux Hotel

Casa Karina Bansko - Wellness & Ski hotel

"I rarely write reviews but am compelled to as the low quality of this hotel really impacted our holiday. We booked half board, a double with a camp bed. I was expecting four star, and I have an understanding of what this might look like. The room was horrible - like a hostel. Two low single beds pushed together - nothing to join them and no bed frame as such. And then a similar one in the corner. And worse - nothing between the thin sheet and the bare (thin) mattress that thousands of people had laid on. The mattress was so bobbly I could feel it through that sheet. Ditto pillow. Just felt really unhygenic. At least half the lights didn't work, the curtains didn't pull properly, electrical sockets loose, and shower curtain that was indescribable. Not a smile was cracked by reception staff - ever. My son threw up one night and when I went downstairs (about 11.30pm) to ask for a bottle of water and fresh sheets, honestly they couldn't have given less of a hoot about it. But did make sure they charged the room for the bottle of water. As there were less than 20 guests in the hotel they didn't do a buffet (lesson learned for me there to read the small print!) so you were presented with a random choice of meals with zero accompanying information - "sliced chicken", "pork", sometimes it was very unclear what the items were; "grandma's breakfast" was a memorable one. The food itself was nice (and the restaurant staff nice) but when you are travelling with younger children its nice to know if something is coming swimming in a mushroom sauce, for example. Zero green vegetables the whole time. And not a clue about nut allergies. Every time I mentioned it we got a blank look. I appreciate I don't speak Bulgarian but it was hard to ask questions about the food as their English was limited. Very disappointing and well below even a 3 star standard."