Spa hotels in Bansko

The accommodation was very neat with many facilities. The location is very good next to a ski lift. It has parking. Very helpful staff! They upgraded me to a mountain view room. The room had an espresso machine, kettle, water and ingredients for tea and coffee. The mattress is perfect! Clean and quiet! The hotel has a luxurious Spa! The breakfast was excellent! While on booking I immediately paid the value of the room with credit card, the clerk at the reception it didn't look in their system my payment and asked me to re-pay the value of the overnight stay. I told her that I had already paid the value of the room reservation. The next day at check out they asked me to pay for the night again. I showed the proof of payment that Trip.com had sent me then the employee stated that he would have to confirm it manager...after waiting a few more minutes they acknowledged my payment. Unfortunately the delay and lack of information the payment was unreasonable for a 5 star hotel.

The hotel past its prime. The Spa is still good. Don’t really deserve 5 stars.

Amazing hotel with great facility. Great management. Good food and pleasant staff

The location was good, the transportation was good, the hotel was also nice.

Number one hotel in Bansko