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9.8/10
Outstanding
LLjd888This is one of the best you can get in Niseko, Hirafu area.
It has a ski in ski out gondola very near to it, and another Ace Gondola which is about 2-3mins walk from the main entrance of Sansui.
Besides location, the service provided is exceptional. The staffs were great, driver service provided on a first come first serve basis, there is Onsen facilities and the buffet breakfast was amazing too.
There's also a good omakase restaurant in it.
Room was definitely very well sized and properly furnished with amazing views during winter and not to mention the cleanliness is amazing.
Overall, 5 star experience stay there. Definitely going back again
NN YipThis is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
GGuest UserUnfortunately the hotel restaurant requires reservations but without prior notice. The restaurant only occupied by 3 tables. Don’t understand why hotel restaurant not allowing guests to use. There are not many food options around the property. End up walking to the convenience store for food. Staying in a very nice hotel and eating cold sandwiches is not I expected it.
GGuest UserWonderful ski in/ski out location. Lovely family accommodation with everything you need. Close to convenience store and restaurants. Sunday was extremely helpful and transported us to the local train station at the end of our stay. Gustav was very helpful via email but the resort was uncontactable on arrival to arrange hotel transfer from the bus drop-off (reception phone switched to after hours message). Also could not get a taxi (none available on the app) so had to walk up the hill dragging luggage. That was our only complaint.
AAnonymous UserOverall a great stay. The biggest advantage is the convenience. It is truly ski in ski out, which makes it very easy to access the slopes without needing to travel anywhere.
The slopes here are also very beginner friendly. They are not too steep, which makes it a comfortable place to learn or practice skiing. I also took a 2 hour private ski lesson arranged through the hotel. Our instructor, Yuki, was very friendly, patient, and encouraging, which made the learning experience enjoyable.
The only downside was the food. Both the dinner and breakfast buffet had quite limited variety, and the taste was just average. Considering the price we paid, the food did not feel very worth it.
Overall, it is still a good place to stay if you want convenience and easy access to beginner friendly slopes. Just do not expect too much from the buffet.
GGuest UserThe room is not suitable for family, no bathroom in the bedroom and the room is not very clean. When booking, it was said that there were 1 room with 7 beds, but when actually staying, there were 5 beds. The location is good, in front of the ski resort, you have to walk about 5-600 meters. Good breakfast, friendly staff, helpful. At first, I booked for 2 nights and paid, but when actually staying, I had to ask to leave one day early because of the bathroom problem. The room is narrow, dusty, and there is no refund. But the staff is very friendly.
CconlinleeThe best choice for those who want to see snow and play in the snow but not ski in Niseko. The hotel is very quiet. There are only 18 rooms. The room you book includes breakfast and dinner. There are ********* service staff who can speak Chinese. Once you arrive at the hotel, they will give you a detailed introduction to the arrangements for breakfast and dinner and hotel details. Breakfast is a 2-choice Chinese/Western set meal, and dinner has Japanese Sukiyaki/Western choices (four adults chose 2 Sukiyaki and 2 Western dishes, which were very delicious).
The room is 75 square meters, and the design is very user-friendly. There is even a washing machine in each room. You can see the snow scenery of Mt. Yotei by opening the balcony door. You can enjoy the beautiful scenery while soaking in the hot spring. It is really worth staying for 1-2 nights.
The hotel also has 24-hour tea and refreshments in the lobby. There is also a Japanese-made handicraft area for sale.
There is a large area of snow just outside the hotel, and children can have a lot of fun.
In short, it is a very memorable and recommended Japanese inn.
AAce.ALocation is good for snowboarding in Annupuri Ski resort. The hot spring or Onsen is also great! The staff member are really helpful and kind.
However the room had a bad Oder, when we requested to change rooms, we found all rooms has bad Oder…. Which is troubling…
All the faculties except onsen needs payment. NOT FREE.
The food is okay… not recommended if you don’t eat Pork. Most of the dishes are cold or room temperatureat best. The tea is amazing tho.
GGuest UserAlthough the room is small, with space to only open a 24” luggage, the room itself is very clean, including the shower and toilet facilities. There is free parking provided.
MMini1222Facilities: The room is quite spacious for Japan, split over two floors. It's very new, though going downstairs to use the toilet is a bit inconvenient. As a ski hotel, it's already quite good.
Breakfast was packed; if you wanted a window seat, you had to be there right when it opened or just get lucky. Eating breakfast between 8 and 9 AM meant queuing for a table, and even when there were clearly window seats available, they made me sit elsewhere. I saw that they wouldn't let me switch, which was quite frustrating.
The onsen (hot spring) felt a bit dirty; compared to many other Japanese onsens, there were too many floating particles.
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