Beach Hotels in Besut

The room is large, with a courtyard, and a little bit of a Maldivian feel, but no hair dryer was found. The food is good, the taste is OK, the ingredients are fresh, and it is slightly more expensive than other nearby restaurants. The service is still quite enthusiastic, especially the on-demand food service staff for breakfast, who are very enthusiastic and proactively ask if there are any dishes that need to be ordered. Proactive service is precious and feels very good. However, the front desk service is perfunctory, seemingly enthusiastic but not solving the problem. After waiting for a long time, no one took the initiative to tell us that we can check in. We went to the front desk to ask, and a few chatty waitresses smiled and said that it was ok now. When we left, we missed the boat because the front desk arranged to wait for the water taxi. Obviously, we were very anxious and asked many times, but the front desk told us that there was no problem. The boat is often late. I asked them to call the shipping company to inform us that we have not boarded the boat yet, and I guess there was no communication. I was speechless. The service to customers should not be just superficial enthusiasm. I hope to really solve problems for guests instead of creating problems.

The room was tiny, and the sink was so low it was uncomfortable to bend over. If you book a front-facing sea view room, you might get a unique ocean perspective, but beware: they might put you in a side wing where you only see other buildings. You'd have to go out to the balcony to see the sea, which defeats the purpose of a sea view room. A 24-sqm front-facing sea view room costs 2800 per night, and there's a risk of being assigned to a side wing, making it poor value for money and a big gamble. However, the beach loungers are comfortable after 4 PM, offering great views. For 2800 a night, they provide almost no services; all transfers are an extra charge, 100 MYR per person, and 40 MYR for the boat to the pier. In contrast, Marriott, for just over 2000, offers free transfers and excellent service, making it a much more pleasant experience for the money spent. This place just left me feeling frustrated after spending so much.

Overall, our stay at Ombak was decent as it had pretty much everything you need from a hotel, it's just very basic, so don't expect luxury. The room is quite dark; they should really work on that, and the furniture is a bit old for my taste. The breakfast isn't great at all, except for the pancakes which I did enjoy. On the plus side, it's not far from the jetty and located in the quiet part of Coral Bay, where you can arrange many excursions. However, I don't think it offers good value for money, as for the same price, I could get a 5-star hotel in Kuala Lumpur. I find that hotels on the Perhentian Islands are very expensive for what they are, which means people don't stay long, and that's a real shame because these are truly paradise islands.

The staff were incredible, incredibly kind, attentive to the children, always smiling, and very polite. The rooms were clean and spacious, the pool was all to ourselves, which was well organized, and the breakfast buffet was varied. The hotel was quite large. Thank you to all the staff for this warm welcome.