Friendly staff the only bad thing I can mention got nothing to do with the hotel but is the taxi drivers who wait outside in front of the street at the hotel. If you use the otaxi app they will respond and tell you you have to pay double price. You better of renting a car or book a taxi with the otaxi app from a location nearby.
Very friendly staff that gave us an upgrade without cost, and helped us with all our inquiries. We got help to rent a car, the food tasted good. There's a Tivoli right next door which had fun rides, market, and great tasting food. The location is perfect for Salalah, close to the airport and city. The resort has a couple of years on its neck and could benefit with renewed furniture. The room was cleaned meticulously each day with new towels etc, all in all a very good experience and would recommend it.