Le Cep

I was always told the Hotel Le Cep was the best in Beaune. We stayed there for three nights (March 30, March 31 & April 1). Other than the location, it was tired at best. Furnishings and linens were just acceptable, but not up to a luxury standard. Additionally, the staff were responsive but not welcoming. An example, I used there Valet Parking that was available at their entrance. Each time I returned to the hotel I was requested to drive around back to their parking lot which defeats the purpose of valet parking. another dissatisfaction was that they have refused to honor my Hilton Honors card and credit me with the appropriate points for my stay. Their excuse was I used their website and not Hilton's to make the reservation. We chose the hotel because of the Hilton connection. Our next hotel in Paris was also a Small Luxury Hotel property and had no problem crediting my Hilton Honors points. The Hotel Le Cep was just trying to find a way to be frugal (probably a generous word) at the expense of the customer. Another example was how they presented breakfast. We were charged for a full breakfast each day because we ordered eggs. I thought breakfast was included but they claimed it was only a continental breakfast of coffee and a roll. This was never explained and left a bad taste in our mouths.

The Hotel LeCep has certainly earned, and deserves its reputation as a five star hotel in Beaune, France. The accommodations are just lovely, and the staff is there to make your stay the very best it could possibly be. We were "taken care of" from the second we arrived to the moment we departed. The location is within walking distance of all that's happening in town, yet it is quiet and secluded. LOVED Our stay. Can't wait to return!

I was fortunate enough to find Le Cep during my research. There are a lot of options in and outside of Beaune. The thing which I’m sure will resonate is the quality of service. The entire team, from the GM to housekeeping, is first class in an extraordinary way. Their attention to detail, professionalism and attentiveness is ten out of ten. One small anecdote: I destroyed the side of the car I rented (bad scratch against a wall) and the team assured me that they could get it repaired, which they did at a great price. Remarkable first class service in a first class way. Please take advantage of the wine tasting they offer. Adrien is an extremely talented professional and a great guy (no he doesn’t owe me money) I recommend Le Cep without any reservation

We loved our stay at Hotel Le Cep. Great ambience and property. Staff was very helpful and knowledgeable and very willing to help with anything. Room 212--Nectar Suite-- was spacious, modern, great closet and bathroom. Would definitely stay again and recommend.

The hotel and staff were top notch, and we felt very welcomed. Breakfast was lovely, and so was the bar and courtyard. We had massages while we were there, and they were wonderful. Jerry worked on several pressure points, and my back pain is gone. We spent four relaxing days at Hotel Le Cep.