DoubleTree by Hilton Beijing Badaling

DoubleTree by Hilton Beijing Badaling Reviews

DoubleTree by Hilton Beijing Badaling

No.69 Dongwai Street, Yanqing District, Beijing, ChinaView Hotel Details
DoubleTree by Hilton Beijing Badaling
DoubleTree by Hilton Beijing BadalingDoubleTree by Hilton Beijing BadalingDoubleTree by Hilton Beijing Badaling
Check available rooms for your travel dates
We Price Match
1 night

DoubleTree by Hilton Beijing Badaling Guest Reviews

4.6/5
Very Good
1266 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(1266)
Positive reviews(1209)
Reviews with photos/video(297)
Perfect for kids(103)
Great swimming pool(79)
Tasty food(78)
Has play area for children(71)
Strange smell in room(57)
Clean pool(13)
Negative reviews(57)
Angelique
KING GUEST ROOM
Stayed in Aug 2024
Couples
2 review
4.5/5
Great
Posted on Sep 9, 2024
The hotel was really nice and the rooms were spacious and clean. 30 mins taxi to Chinese Great Wall. The staff was nice however most did not speak English, yet had a good translator machine to help. However in an international 4 star branch hotel I would expect front staff to be required to possess better English skills. Yet the general manager did speak very well English and always would come up to us to greet and talk so that was a major plus. Only minor thing is that the room service food was stated in the room menu cart to be available until 23.00 yet the kitchen closes at 21.00 apparently. However the staff helped us directly to order food to the hotel. So just some minor things that could be worked on but overall a great hotel.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Beijing Badaling. We are very delighted that you generally enjoyed our overall image, especially for room cleaning and our GM. We will continue to strive in English skills and adjust the time of In room dining, and hope to welcome you back soon in the future! Front Office Manager Annabell Kou
Domnica
KING GUEST ROOM
Stayed in Apr 2024
Couples
12 review
4.7/5
Amazing
Posted on May 21, 2024
Clean and spacious room. Helpful staff. The breakfast can be greatly improved both on a variety of items and freshness. By 8:45 the buffet was almost empty. The coffee can be improved as well.
Response from Property: Dear Guest: Thank you for taking the time to share your feedback about your recent stay at DT Badaling. We are very delighted that you generally enjoyed our overall image, especially for cleanness, spacious room and helpful staff. We will also actively adopt your advice to increase the variety and freshness of breakfast. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future! Assistant Front Office Manager Annabell Kou
Piet69
TWIN GUEST ROOM
Stayed in Mar 2023
Family
9 review
5.0/5
Outstanding
Posted on Apr 16, 2023
Good hotel, friendly staff. Breafasts is so good thought
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Beijing Badaling. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
KING GUEST ROOM
Stayed in May 2022
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jul 1, 2022
I had a great stay and the hotel staff, especially Jasmine, went out of their way to make sure I was comfortable. There were several staff fluent in English and they even gave me a WeChat contact for the hotel in case I needed anything. I would highly recommend!!!
Response from Property: Dear guest ,Thank you for staying at Doubletree by Hilton Beijing Badaling. Thank you for your good evaluation of the hotel. We will continue to work hard to bring you a comfortable and pleasant stay experience. Thank you again for your stay and look forward to your visit again. I wish you a smooth journey and a happy life!
Guest User
TWIN GUEST ROOM
Stayed in Jan 2025
Family
10 review
2.0/5
Posted on Feb 8, 2025
First of all, I have to stay in hotels with my children for at least 60 to 70 days every year, including summer and winter vacations, various holidays, and taking leave to travel. I express this to tell you that I have really stayed in many hotels, and I really want you to avoid pitfalls. This Hilton Garden Inn doesn't deserve to be called Hilton. First of all, we were told that the wontons and noodles at the breakfast stall needed to be cooked in advance and just needed to be boiled in water. Just imagine how it tasted. Then, as for the swimming pool, only the smallest pool in the picture had warm water, so children can't play there. The so-called playground was also very cold and small. We can choose not to play in these, but children will be disappointed. Let's talk about the most important things about staying in a hotel: 1: Hygiene: on the day of check-in, there was urine on the corner of the toilet lid when we opened it (I don't know about others, but I personally can't stand it). 2: Service: if you want the hotel to send you some water, toothpaste, toothbrush... when you call, you will be told to transfer to this department or that department, and then you will have to wait endlessly and be hung up. Don't even think about getting through every 10 minutes (this happened more than once). The waiters cleaned the room, but didn't make up the quilts, clothes, or throw away the garbage. I asked them why they didn't throw away the leftover fruit in the room? I was told that I still ate (the fruit box contained dirty paper), and even though they recommended Hilton ski access, shuttle bus, light meals, and reserved ski suits, they would prepare lockers at the ski resort the next day, none of them were available. I took my kids to ski for a week, and I booked this hotel for three days, and then I decisively moved to Hyatt. I really want to tell everyone to avoid this pitfall
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。很抱歉未能給您帶來您應該享受到的高品質服務,對此我們真誠的向您表達歉意。我們已經將您的問題反饋給酒店相關部門進行跟進改善,進一步完善查房流程及細節;不斷提高員工的工作效率及質量,以求給您帶來真正高質量的服務。傾聽賓客的意見能幫助我們打造最一流的客户體驗,再次感謝您願意花費時間向我們提出寶貴的意見。正是因為有您這樣的反饋,讓我們認識到我們的不足之處,而不是在服務的領域固步自封。希望不久後您能夠再次光臨,讓我們有機會帶給您最一流的體驗。北京八達嶺希爾頓逸林酒店總經理 吳驥
Guest User
TWIN GUEST ROOM
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 31, 2025
It was very nice to stay at Yilin during the Chinese New Year to watch the lanterns and ice lanterns. The service was good, the hotel facilities were good, there was no excessive premium during the Chinese New Year, which was very conscientious, and there were also garden party activities. The experience was great. I will stay here again next time I go skiing!
Original TextTranslated by Google
Response from Property: 尊敬的顧客:感謝您選擇北京八達嶺希爾頓逸林酒店並留下對於酒店的認可!讓客人享受到温馨舒適的環境和專業誠摯的服務是我們的首要目標。我們已將您的評論分享給相關部門,相信在您的支持下,我們所有人將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。期待與您的下一次相遇,祝您新年快樂~北京八達嶺希爾頓逸林酒店賓客服務經理劉紅梅
Guest User
TWIN GUEST ROOM
Stayed in Dec 2024
Family
28 review
4.8/5
Amazing
Posted on Jan 29, 2025
Second time staying at Hilton. The breakfast was average, after all, I didn't expect too much during the Spring Festival holiday. The pool water was very clean and the temperature was suitable. The hotel has a good cooperation with Shijinglong Ski Resort, and I will probably stay here again next time I go skiing.
Original TextTranslated by Google
Response from Property: 尊敬的客人:感謝您對我們酒店一直以來的支持與厚愛,很高興瞭解到您的此次到訪又是一次滿意的入住!期待您繼續支持我們,我們會不遺餘力地為您繼續帶來舒適滿意的服務體驗!再次感謝您的時間和反饋,我們期待您將很快再次回來!祝您工作順利,新年愉快!北京八達嶺希爾頓逸林酒店賓客服務經理張巖
Guest User
TWIN GUEST ROOM
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 7, 2025
The room facilities are complete, the sanitation is also very clean, the breakfast is rich and delicious, the downside is that the building we stayed in is a bit far from the lobby, you have to walk through an outdoor corridor to get to the dining room, and it is very cold in winter
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。感謝您對於酒店住宿服務給予的好評,希望您能繼續支持我們,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能再次和您相遇,祝您旅途順利,生活愉快。北京八達嶺希爾頓逸林酒店前廳部經理寇舒怡
Anonymous User
TWIN GUEST ROOM
Stayed in Dec 2024
Family
4 review
1.0/5
Posted on Jan 31, 2025
Very bad! 1. The location is remote. There is no need to book this hotel for normal travel. You have to stay in a tour group. Unless you need to go skiing for two consecutive days, there is no need to stay here. 2. The service attitude of the waiters is very, very bad! They are the worst waiters I have encountered in eight days in Beijing! All bad! 3. The hotel room is just like a fast hotel. Don’t look at the Hilton, it’s just a fast hotel. 4. The water in the shower room in the room can’t be removed when taking a shower! It’s all flooded!!! 5. The simple meal given with the ski package is very unpalatable. Don’t buy the package with simple meal. The only good thing is that the package we bought includes a special car to the ski resort, which is the only advantage.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您選擇入住北京八達嶺希爾頓逸林酒店。很抱歉未能給您帶來您應該享受到的高品質服務。我們很抱歉您在我們酒店入住過程中發生了不愉快的小插曲,這不是我們一貫的服務水平,我們也會加強員工服務意識的培訓,給您帶來真正高質量的服務。感謝您的寶貴意見,讓您滿意對我們來説十分重要。我們希望不久後您能夠再次光臨,讓我們有機會帶給您最一流的體驗。北京八達嶺希爾頓逸林酒店前廳部經理寇舒怡
Guest User
KING GUEST ROOM
Stayed in Dec 2024
Family
8 review
2.8/5
Posted on Jan 23, 2025
Not very good. For the same price and same package, the room of a certain camp and a certain audio was upgraded, but it could not be upgraded when I went to Ctrip. The room of the one who came before me was upgraded, the room of my friend who came after me was upgraded, but it could not be upgraded when I came to Ctrip. I reported it to Ctrip customer service, but it still could not be upgraded. After arriving, I found that the children's playground was closed, the swimming pool was too crowded to put my feet, and there was no place to sit on the shore to watch the children. The refrigerator in the room did not even have the most basic refrigeration function. The child had medicine that needed to be refrigerated, so I asked for a bucket of ice cubes and put it in the refrigerator. It still did not work when I plugged it in. What a broken refrigerator. The 4-hour ski ticket was also a pit. You have to swipe your card to get on the magic carpet. You have to queue several times for 4 hours before the time is up.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您選擇下榻北京八達嶺希爾頓逸林酒店!感謝您在百忙之中抽空對您的入住體驗進行點評和分享給其他賓客,您的耐心和細緻點評是促使我們去做的更好的源源不斷的動力。我們非常珍視每一位來到我們酒店入住的客户體驗,給您帶來良好的服務體驗是我們的服務宗旨和首要任務。對於您提出的建議部分我們會跟進改善。真誠期待您的再次光臨,祝您出行愉快,工作順利!北京八達嶺希爾頓逸林酒店總經理吳驥
Yangmomo
TWIN GUEST ROOM
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Hilton plus Shijinglong Ski Resort accommodation and skiing package is great, comfortable accommodation, happy skiing~ Met coach Wei Yongchao of Shijinglong Ski Resort, double board learning, very thorough theoretical knowledge, strong technical ability, very patient, highly recommended
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for choosing DoubleTree by Hilton Hotel Beijing Badaling. We are honored to receive your praise for the hotel facilities and services. Every one of our staff is very happy to provide you with thoughtful service and bring you a home-like stay experience. Your satisfaction is the greatest recognition for us and the driving force for our continuous progress. We look forward to seeing you again. Ren Lizhu, Guest Service Manager at DoubleTree by Hilton Beijing Badaling
Lanpangzhi
KING GUEST ROOM
Stayed in Dec 2024
Family
32 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The environment is very good. The front desk service attitude is very good. They saw that we had children and gave us toiletries. They also gave us another set of toiletries because they knew that the children liked swimming. It was very considerate.
Original TextTranslated by Google
Response from Property: 尊敬的顧客:感謝您選擇北京八達嶺希爾頓逸林酒店並留下對於酒店的認可!讓客人享受到温馨舒適的環境和專業誠摯的服務是我們的首要目標。我們已將您的評論分享給前台的員工,相信在您的支持下,我們所有人將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。期待與您的下一次相遇,祝您生活愉快~北京八達嶺希爾頓逸林酒店總經理吳驥
Guest User
KING GUEST ROOM
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 23, 2024
A family of three 🧑🧑🧒 + two friends went to Yanqing for skiing + hot springs. The hotel was really awesome. The bed was super comfortable. It was really important to sleep in a comfortable bed after skiing all day‼ ️ The experience was very good. The cookies given upon check-in were delicious. They took the initiative to prepare supplies for the children. The room was relatively spacious. We were upgraded to a family room. We were very satisfied👍 There are shuttle buses or taxis from the hotel to Vanke. It is very convenient to take a ten-minute journey. The ski tickets also have separate changing and ski equipment access, which gives enough emotional value for VIPs Overall, it is very good and I will choose it next time!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing and staying at DoubleTree by Hilton Beijing Badaling! Our aim is to provide every guest with consistently high quality and diversified services to meet your requirements and expectations. I believe that with your support, we will continue to improve the hotel's service concept and quality to ensure that every trip and stay you have is an unforgettable experience. Sincerely look forward to your visit again! Guest Service Manager of DoubleTree by Hilton Hotel Beijing Badaling Ren Lizhu
Anonymous User
KING GUEST ROOM
Stayed in Nov 2024
Family
37 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The hotel is very cost-effective. The pre-sale purchased on Ctrip also includes a 4-hour ski voucher for two people. It was just right for my husband to take the children to experience it, but it was a pity that the children did not like it. The hotel has a good dining environment, a rich breakfast, and the taste is also very good. The fruit watermelon is particularly sweet. If it were not too cold, I would really like to eat more, haha The hotel room is also quite spacious and warm. The children do not cover themselves with quilts when they sleep at night, and they also upgraded the room for free. The hotel checked in very quickly, and it was very convenient to check in in the morning. The hotel has its own underground garage, free parking, and is very friendly to self-driving guests. The hotel has a small children's playground. The child played there until closing time on the first day and refused to leave. He woke up at 6 o'clock the next morning and made a fuss about going to the children's playground. In the end, he played from dinner to 12 o'clock to check out. The only drawback is that the children's playground is a bit cold, and I have to wear a down jacket. The gym is 24 hours, and I went for a run at 9 o'clock in the evening.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at DoubleTree by Hilton Beijing Badaling. Thank you for your praise for the hotel's accommodation services and cost-effectiveness. We hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life. General Manager of DoubleTree by Hilton Beijing Badaling Wu Ji
Mandykafeibujiatang
TWIN GUEST ROOM
Stayed in Oct 2024
Family
12 review
4.2/5
Very Good
Posted on Dec 1, 2024
Check-in was efficient, and we upgraded to a family room for free. The room was spacious and clean, and the stay was comfortable. The hotel gym is open 24 hours a day, with a lot of fitness equipment. The swimming pool is open from 12 noon to 9 pm. You can't swim before checking out the next day, which is not good. The water temperature of the swimming pool is good, and it is not difficult to get into the water. The hotel breakfast is very good, with a lot of Chinese and Western food options, fast food, and timely replenishment. Suggestions: The swimming pool bathroom is a bit messy, slippers and towels are not cleaned up in time, the facilities in the shower room are not perfect, there is a lack of places to hang clothes and towels, and the bath products are not replenished in time, which needs to be improved and improved.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing to stay at DoubleTree by Hilton Beijing Badaling! Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and detailed comments are a constant source of motivation for us to do better. We attach great importance to the experience of every customer who comes to our hotel, and bringing you a good service experience is our service purpose and priority. We will follow up and improve on your suggestions. We sincerely look forward to your visit again and wish you a happy trip and smooth work! Zhang Sijia, Guest Service Manager, DoubleTree by Hilton Hotel Beijing Badaling