Magic Cristal Park

The sun-drenched terrace offered a lovely space for relaxation, though the heat became intense during peak hours. A refreshing dip in the pool was often desired, but finding a free spot proved challenging. Mealtimes provided adequate sustenance for everyone. The hotel's vibrant atmosphere was filled with a diverse range of guests. A multilingual staff worked diligently to cater to everyone's needs. This spot is truly something special, the views are incredible. Getting around was a bit of a hassle with those elevator lines, though. Accessibility could definitely be improved for those with mobility issues. Still, I'd probably go back again, just maybe at a less busy time. It's worth checking out despite the elevator situation.

Great clean hotel really enjoyed my stay there roof top sunbathing pool clean bar great . Liana was fantastic highly recommend holiday food was plenty to choose from . Different every day . Pull your own ice cream kids loved me too . Highly recommend

I was so Sceptical about staying here as the reviews are not pleasant, You get what you paid for it’s a budget hotel our room was very spacious with a big window that opens quite a lot (missed having a balcony) our views were out the front facing the school the room were dated but are clean and have massive beds. A fridge for our milk and decent air con also had a tv with British channels. The pressure of the shower was good. Hairdryer was old but worked. (My friends room didn’t have working hairdryers or tvs The staff mostly are ok not the most friendliest but not ignorant, I loved the roof top defiantly the best part of the stay pool was ok but weird having a massive glass roof but the cocktails were lethal We were room only so can’t comment on food A lot of other people staying there are Spanish and I wouldn’t stay here again but I don’t think it is the worst hotel I’ve stayed in.

The hotel is very dark wood and outdated… was like we had gone back in time. ! When we first checked in the reception staff were quite rude, insisting on an email of our booking which we have never been asked to produce at a hotel in years. So we eventually managed to send it to them. The only good thing about this was the clever idea of your room key on your wristband. However, the room on 6 floor constantly smelt of drains, so much that we had to close the bathroom door all the time to try to keep it contained. Our balcony was so small… you could not sit out on it as would not be able to get past one another. The room itself was tiny, struggling to get past the tv without knocking it. The room was cleaned every day. The bars on level floor were very dark and dismal like being in a dungeon. The hotel was overrun with the Spanish over a certain age, which if u are ok with is fine, but it is not advertised as one. Needless to say one of the bars seemed to be their dance hall later on. The food was nothing special, was ok but decided to eat out on 2 out of 4 nights. The roof top bar with the pool was the best place to be as definitely could not stay in our room. We went with a group of friends and we will definitely not be returning.

On arrival there were a lot of people checking in and it was an experience, waited 30mins to check in but the staff were friendly enough. Room was slightly dated and needed more natural light again but again it was fit for purpose to get head down, wash and there’s even to channels from home for background noise! Housekeeping staff excellent and they work very hard! The food was not great. We stayed on a 7 night all inclusive basis and pig trotters was the final straw. Gave up after night 3. Didn’t even enjoy the yogurts. But I saw plenty of people appearing to enjoy the food but it really wasn’t for me. But the hotel is central to lots of food places so worth staying at if u want a central location. Now the bars. The pool bar needs more staff as it was the busiest with the longest wait time queues. That said the downstairs bar whilst there were some queues I didn’t wait longer than 10 mins. Excellent customer service, excellent staff (with special mention to the lovely NATE) The downstairs bar “the magic cafe” is a decent space and has so much potential but it’s not signposted very well and personally I’d put the children’s entertainment down there with the main music/performance act in the upstairs area instead but that’s just what I think. Nothing was too much trouble for any of the staff special mention to Nate again; he’s a kind soul, funny and even showed me other parts of Benidorm in his personal time. Staff like him that go above and beyond should be treasured. The agent that booked this said it was a hotel for solo travellers and couples, I can confirm this was a mistake. It’s a family orientated hotel and despite the chaos it was a nice stay. I do recommend but maybe just stay there and eat out! The options are endless. Thanks for a wonderful first time in Benidorm magic cristal park :)

We visited the Magic Crystal Park hotel benidorm from July 8th-15th. It was the worst holiday experience I have ever had. The hotel itself hasn't much going for it,very dirty in places and very outdated. The lifts didn't work correctly because of the sheer volume of guests in the hotel, which included groups of youth football teams who were quite noisy partying to all hours of the morning, keeping us awake. The sheer volume of guests in the hotel, I'm sure, would constitute a fire hazard if under UK rules. Long cues at the bars were common, with staff working at a snails pace. 90%+ of the guests were Spanish, and the hotel seemed to cater mainly for them. Both our children ages 8&5 were sick and had diarrhoea, the youngest having terrible sickness over a 24 hour period.I had pork ribs for dinner one evening and woke early the next morning with stomach cramps and terrible diarrhoea which confined me to the room most of the day. This was an an all inclusive holiday booked with love holidays. I certainly won't be using them again. Just noticed trust pilot have upgraded this hotel to 4 stars in my book it wasn't even a 3 star