Guest User
September 12, 2023
My Family and I recently stayed at Benimar Apartments in Benidorm from July. On arrival after walking to Hotel Olympia to get our keys for our apartments, which is 10/15 mins away, you also have to give €150 as a deposit incase of breakages which I don’t know why after what I seen.When we entered our apartments and they did not look as if they had been cleaned, we had 2 apartments, we also noticed a few damages, so we then checked both Apartments out further! The things we noticed were, . Dirty Bedding and towels both had to be washed before use . Chip out the bath . Washing machine Leaking and tripped the electrics everytime it was on! .Hole in the curtains .picture frames broken . Limited Cutlery . Dishes not cleaned properly, food still on them from persons before . Unknown stains on Sofa/Beds with other marks as well. .Hole on cupboard doors/ no handles . Both laundry airers broken . Entrance gate struggle to open . Air con dripped in both apartments but worse in Apartment 7c I couldn't shut the living room door due to the water damage as the door had swollen with the water and i had to turn it off as it was dangerous to myself and children due to the amount of water, I did report this all to the Olympia twice and no one came to fix anything, the 7days we were there we never seen anyone at reception in the Benimar apartments! When booking this hotel it stated free Wifi in the apartments and there was none in the apartments, Also we all hardly got any sleep during our stay due to the party's happening all night long, would definitely not stay here again!when booking this hotel I did realise it wasn’t a 5-star place to stay but I did expect to have my apartment cleaned for us arriving and sheets and towel to be clean and able to use instead of having to wash and clean myself!