Guest User
June 3, 2025
Review: Magic Tropical Splash – Disappointing Experience I recently stayed at Magic Tropical Splash and unfortunately, my experience left a lot to be desired. Management and Staff: The overall management was quite unprofessional. Issues that were raised weren’t handled appropriately or with any real concern. While the bar staff were lovely—friendly, helpful, and a real credit to the hotel, the same can’t be said for the restaurant staff, who were often rude and dismissive. Safety and Conduct: One of the most concerning issues was observing lifeguards taking photos of children in the pool on their personal mobile phones. This is completely unacceptable and raises serious privacy and safeguarding concerns. Food Quality: The food was another letdown, with some dishes served undercooked or raw. This is not only disappointing but also poses a health risk, especially in a family resort. There are a few positives—such as the nice pool area and the friendly bar staff—but unfortunately, they were overshadowed by the more serious concerns around staff professionalism, food safety, and questionable conduct by the lifeguards. Would I return? Sadly, no. I hope the management takes these issues seriously and implements changes to improve safety, service, and overall guest experience.