The Smile Hotel

So I will start this off by saying I wasnt expecting a 5* luxury stay. For £58 for two nights I knew it wouldnt be the comfiest or cleanest, but I was expecting alot more then what we got. When we arrived we parked on the curb, I went into he hotel and spoke to a young man. I told him we had a booking, and what name it was under. He said they have been really busy and the room isnt ready yet, and probably wont be ready for another hour. And then he said ‘oh are you the one who asked about banners and balloons’ , which i replied yes to. I had messaged the hotel through the *********** app asking a couple of questions, it was my sons bday the day we arrived and the hotel said they would put some banners and balloons in our room for us. I also asked about parking on the drive and the young man replied with ‘if theres space then you can park there but i dont know where else you can park’. Not the greatest response you’d want, you kind of expect a recommendation for a couple of nearby carparks. After a short while we managed to get a space on the drive, left the car and went for a walk. I understand hotels will be busy on a bank holiday monday, but using ‘weve been busy’ as a reason to not having clean rooms by 4pm isnt great. In that case you need to hire more staff and cleaners. We arrived back around 5:30pm, we were taken to room 8. 3rd floor at the back. I was given a clear folder with booking confirmation and a remote control in, (bare in mind the booking details i had been given were not mine, from someone else who has stayed in that room previously) We walked into a room that looked like someone had been squatting in it. Duvets on the floor with no bedding, dirty bed sheets left on another bed, bin not emptied, faeces left in the toilet, teacups with old drinks in them and the room smelt awful to. At this point our first impression of this hotel was pretty low, to the point my partner had already started looking on *********** for other hotels. I went down to reception, told them the issue and even took photos to show evidence. I was then told I had been given the wrong room. (In fact I know I had booked the room we were just taken to) I was told at reception that there was a man who was a worker has stayed in there(bare in mind there were dirty nappies in the bin so it must have been someone with a young child) We then got moved to room 5, seaview room. I got made to feel like id won the jackpot with a seaview room. And athough this room was cleaned- well clean(er) then the last there were still bits missing. No hand soap in the bathroom, blinds had slats missing so you were awake from the crack of dawn. I asked for a single duvet for my son and we got two dirty blankets instead (thankgod I brought my own travel cot, sheets and had spare blankets in the car) the sheet didnt fit the bed and the mattress was filthy and didnt have a mattress protector. The usb ports in the plug socket didnt work. We had one towel and a bathmat between 3 of us. I

I booked 5 nights with arnies hotel for them to cancel 16 hours before booking in. They have kept my money and won't return it. What an awful bunch of people they are. You should be ashamed of yourself for ripping off people.

On arriving the guy on the front friendly. Not a bar they put in the picture. In the room we were in Tape all over the window. So you couldn’t open the window. Bathroom stunk of urine. Beds uncomfortable. There is also a sign that says anyone doing ***** will be kicked out. Lying in bed all you could smell was ****. Room just made you feel uneasy.