Hotel Residenz

The hotel is situated in the center, the mall is nearby and that' s the best thing I can say. The junior suite is quite expensive, rather small and has a odd and impractical shape. There is only one decent chair in a double room and worst of all: there's no airco. The room temperature rose to a tropical level and opening the patio doors means letting in the mosquitos and the noise from a rather busy road. The kingsize bed is actually consisting of two single mattresses which are way too soft. You have to pay extra for parking on the private parking lot. The owner does the checking out and he doesn't even ask how your stay was. Pay up and leave please ...

(+) I guess it is a good hotel, if you come for business or for personal purpose in Bocholt. Breakfast is good, rooms are spacious and well decorated, safe box, laundry service, big parking, 5 min walk from a supermarket and 5-7 min walk from the railway and bus station. (-) One of my days was not pleasant in the morning, when a lady from morning service asked me not so friendly about my room number and then came to me with a coffee. I said that I have no place so far but she insisted that I have to give her a table, so that she can leave the coffee. It is so inpatient and unprofessional! I never experienced such issues in other hotels. She was just rude. Why could not she wait for me to have a table chosen? When I checked out, I was asked how many nights I stayed and despite of my answer (twice), I was charged for 4 nights instead of 3. I initially wanted to stay 4 nights but well in advance (more than a month), changed my reservation. Why was not it updated in their system? I think that a 4* hotel should not allow such flaws and unprofessional staff behavior.