We stayed in room Capuchino with great panoramic views. Very quiet location. Next door you can take El Trapiche Tour, if you have in interest in local coffee, chocolate and sugar production.
Posted on Aug 13, 2026|Standard Quadruple Room, 1 Bedroom
Stevie from Holland
What an old hotel but clean and clean with super friendly and helpful staff
All large rooms and a good shower with hot water and hard radius
Breakfast also very delicious with fresh fruit coffee tea or hot chocolate milk and fruit drinks
The hotel is just outside the centre but you're not walking there so it's very close back but a little bit pity because you're gonna have to walk up against the mountain 😅
Valle Escondido has a great view over the valley and good nature trains where you can spot animals and birds in their environment. The staff are very welcoming and helpful with nothing being too much bother. The restaurant serves home town produce however the menu dos not vary between lunch and dinner so staying there for a few days and eating at this restaurant can become repetitive/limited choices. Whilst nature takes and eco ethos takes front stage there are a few little things that could be improved to ale their offering better:
- more comfortable seating areas - this would help guests relax and be bake to sit comfortably during days when it’s raining. There’s little spaces for this at present.
- vary the menu between lunch and dinner
- possibly add a swimming pool / jacuzzi to increase relaxation or enhance luxury
- rooms above the gues shop and by the Landry could do with some modernising.
Overall, this is a great hotel to stay at and the above enhancements could make it excellent.
The location is quiet (nature is the only thing making noises!) and it’s easy to get a taxi ordered into town costing some USD 6.
If asking the reception to organise the cloud forest tour please note this does not include pick up from hotel and a taxi there will likely cost USD 20).
Hotel staff were amazing. Thank you for a great stay and memorable views.
Aunque está en Sta Elena, si vienes sin coche, estarás bastante lejos de la zona donde está la mayor parte de restaurantes y tiendas. El personal es muy atento. En general, es un buen hotel para alojarse.
Otherwise amazing hotel plagued by rude staff and tour buses. First, this a hotel is used by Americans in bus tours - expect hundreds of them any given time. Second, the staff is incredibly rude. We had an issue with our keys and the reception employee, Ana Belen, refused to help us or even try to understand the issue. TV turned up by itself in the middle of the night. The toilet flush situation is terrible, there is simply no pressure. The good thing, hotel is nearby the Cloud Reserve, breakfast is good and pool looks good.
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Price per night from:€194
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