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Posted on Oct 23, 2018
StigI have actually stayed at this hotel several times before, however this is the first time I experienced what I would describe as TERRIBLE service from one of the hotels employees.
A large Danish man who was manning the reception at the time of our departure was incredibly rude to my friend whom I was staying at the hotel with. She is Chinese, and he addressed her condescendingly using racist slur and almost speaking to her as if she was a criminal trying to cheat the hotel.
A very disappointing experience at an otherwise wonderful hotel. All the other employees we encountered during our stay (all female employees) were very nice and helpful, but nonetheless, with the price charged by this hotel, I find it unacceptable to receive terrible and offensive treatment from any single one employee.
I truly hope the hotel will view this feedback positive and constructive, as it is just one single person in your organization ruining it.
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Price per night from:AU$249
Posted on Nov 23, 2021
Guest UserThe traffic is really convenient! In the city center, you don't say that you are adjacent to the main transportation hub, the art museum attractions and the supermarket. The hotel is also clean and tidy! Very good! Breakfast is also quite rich. Also equipped with a gym.
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Price per night from:AU$184
Posted on Jun 18, 2025
Guest User
Very retro hotel, the facilities are a little old, but the breakfast here is particularly good! I have stayed in many hotels on business trips abroad. The taste of this breakfast can basically be ranked in my mind. In addition, the service attitude is also very good. There is a handwritten welcome letter in the room when you check in. It feels very hard!
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Price per night from:AU$265
Posted on Sep 23, 2025|Standard Room, City View (Queen City)
Anonymous UserThe hotel room was bigger than I expected. I got the room on the top floor and the view was amazing!
It was really clean and cozy.
Like all hotels in Europe there is no aircon but they provided a fan which helped when the room got a little warm.
The breakfast was really good as well with a nice view of Dokk1. Staff was friendly and helpful. I would definitely stay here again!
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Price per night from:AU$148
Posted on Oct 2, 2024
Yayazhukaiwaji
It's not the same as I imagined. It's a designer hotel. The photos of black people sleeping inside are quite scary. The room is big and the location is good
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Price per night from:AU$244
Posted on Jan 15, 2025
Guest User
We had booked 1 room, where it said it was not approved, completely OK, We tried again and it went through and we got an email about it so everything was just fine, we were happy because we had been there before.
We showed up on the day, were a little early for it, but if we paid 100kr, we could get in at 3 pm, but we sat down and drank a cup of coffee and waited so the time would suit, our family came later. They ask if we want the key, since two rooms have been booked, we say no thank you because we don't want their room.
Now our children come and get their key, where they say there is a book another room, we say no and show our first room, had not gone through and they could see that. But... now they had to call and investigate what had happened, my brother-in-law was very helpful and talked and told, but it took approx. 1 1/2 hours
And investigate it, well he got 1 drink ticket as a thank you for the help.
We were going to eat, there were 4 of us. We ordered and it said blue potatoes, where I said we didn't just want chips, no it was a kind of blue potato, but it was chips so we went up to the chef and asked for real potatoes and we got that, everything Ok. Our children ordered a steak and there was some greens that they chose from and asked for extra potatoes instead, they got two very small rösti, they got it twice more, that was so nice. When we had to pay there were extra potatoes on the bill 130 kr. We had never tried that anywhere, but Ok we paid.
What should have been a good weekend just turned into a very bad experience, we have never experienced anything like it 😡
B h Lissi Lind (A very dissatisfied customer)
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Price per night from:AU$155
Posted on Feb 10, 2024
Anonymous User
Completely in the city center, parking is not convenient (parked in a nearby shopping mall, register the license plate number at the front desk of the hotel, tell the front desk when checking out, the parking fee will be placed in the party fee, so that the car can be out of the parking lot). Public transportation is more suitable for business travelers.
The breakfast was very rich and it was very good.
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Price per night from:AU$144
Posted on Mar 6, 2025
SimonJXu
The front desk lady is blonde and blue-eyed, and there is a light meal, tea, and a meeting room on the first floor. Very user-friendly.
We have MASH steak tube on the 1st floor, Japanese and cattle, local beef, salmon, etc., suitable for multi-person dinners
Hotel location has not to say, the bus is next to burgerking, the toilet in the room is not convenient, the bathroom reminds me of Hong Kong, no faucet is very inconvenient. Breakfast is in the basement.
Interested you can experience their elevator, there is a sense of year, but it has been used, which kind of elevator door needs to be opened 😁
Suddenly they see that their words are as common as German
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Price per night from:AU$146