The hotel is part of the Balderama group which runs the Copper Canyon tours. The hotel is old and needs a bit of renovation. The staff is helpful but not particularly fluent in English. The had no problems storing our luggage after check out. There is a room (business centre) on the first floor that we could relax in and wait for our departure. The breakfast was good food but the service was chaotic. The dining room was very noisy.
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