Carolina Hotels with Breakfast

We had a great stay. Room was updated, clean and had all we needed with fridge and microwave. Direct ocean front view was amazing. Could hear the ocean on the balcony. Staff were friendly. Parking was confusing, key given at checkin and room key did not work. Had to take a ticket @ parking deck and then had to get ticket from front desk to get out since we were paying for parking @ checkout. Also I would not recommend eating at Picante. Food was bland.

The location of the hotel is good, just near the international airport, which is more convenient. But the hotel service is very general, and I am particularly dissatisfied: 1. We booked three superior rooms with a view for six nights, but only two rooms were fulfilled. One room defaulted to a small low-rise ordinary room. After many negotiations, the contract was barely fulfilled until the fourth day. 2. The hotel is very dishonest and added 78 yuan for other people’s meals to our bill. After we found out, the receptionist's attitude was extremely bad. After consulting with the restaurant manager, he admitted that there was a mistake in his work and refunded us 78 yuan. U.S. dollars, but not even an apology. This is disappointing because of the loss of intercontinental standards!

Checked in Friday and was greeted at the front desk by Maribel! She gave our entire party great customer service throughout the entire stay along with Pedro. They stay with Embassy Suites exceeded our expectations. Looking forward to returning Summer 2021!

We stayed here on our way to the BVI and coming back. On our way we had about 8 hours between flights and it was convenient to get in late at night and just a short walk away was the hotel. It is a little odd being in an old unused terminal, but the people that work there are very nice and our room was fine. It seemed like it had been updated recently. We had the included breakfast the next morning and it was your typical included breakfast but also had made to order omelettes which was nice. On our way back from the BVI we stayed there as we had a 5am flight. Super convenient to walk to airport when the flight is so early. Would I stay here as a vacation destination, No. But would I stay here again as a super convenient, clean, acceptable accommodation right at the airport, Yes.

Clean hotel. The staff are all very friendly and hospitable. Great location, a few blocks to the beach. Lots of souvenir shops and restaurants within walking distance. 2-3 blocks to the beach. Breakfast was great, the pool was great. No complaints with my stay.

The hotel is located by the sea, the beach is very good, the coconut trees are dazzling, and the scenery is pleasant. Although the rooms are not large, they are well-equipped, and some are available. Because I was flying, I didn't book breakfast, it was very close to the airport and it took 8 minutes to reach Uber.

We stayed 9 nights at this hotel. The facilities are new and nice, but the service is horrible! 1-The bathroom door was stuck, a situation I reported three times and no one ever came to fix it. 2- Two nights they did not clean my room, I had to make the bed and dry ourselves with wet towels. 3- I asked for toilet paper by phone at the reception at night and they did not bring it to me. My husband went down to get a roll and there was no one at the reception, so he had to go to the pharmacy to buy it. 4- The daily cleaning was not complete. They never vacuum the rug much less wash the bathroom or kitchen floors. We had to tread sand from the first day. 5- At the time of paying they did not deduct the $40 per day which is an extra fee for the use of the hotel facilities and cleaning. In my opinion, they should have deducted it for not cleaning my room for two days. 6- the pool was not clean. 7- The reception employees have an attitude and do not respond positively to the guests’ complaints, I think they do not even report it, based on the problems I had and they did not solve Conclusion: I do not recommend this hotel at all! It was the worst hotel experience I have had in my life during all my travels. Estuvimos 9 noches en este hotel. Las instalaciones son nuevas y lindas, pero el servicio es horrible. 1-La puerta del bano estaba atascada, situacion que reporte tres veces y nunca vino alguien a arreglarla. 2- Dos noches no limpiaron mi habitacion, tuve que tender la cama y secarnos con toallas humedas. 3- Pedi papel higienico por telefono a la recepcion en la noche y no me lo trajeron. Mi esposo bajo a buscar un rollo y no habia nadie en recepcion, por lo que tuvo que ir a la farmacia a comprarlo. 4- La limpieza no es completa. Nunca aspiran el rug y menos lavan los pisos del bano ni de la cocina. Tuvimos que pisar arena desde el primer dia. 5- En el momento de pagar no me descontaron los $40 diarios el cual es un fee extra por el uso de las instalaciones del hotel y limpieza. En mi opinion deberian haberlo descontado por no haberme limpiado la habitacion durante dos dias. 6- la piscina no esta limpia. 7- Los empleados de recepcion tienen actitud y no responden positivamente a las quejas del huesped, creo que ni siquiera lo reportan, basandome en los problemas que tuve y no solucionaron Conclusion: No recomiendo este hotel en absoluto! La peor experiencia en hoteleria que he tenido en mi vida durante todos mis viajes.

Convenient location to the airport. We were unfamiliar with the area and we were arriving late at night. Walkable to eats late at night and lively music to get our vacation started. Room was good, pretty lobby but there was a unfavorable smell that was a big turnoff the minute you walked in the door. Overall not a bad experience except for the smell which is reflected under cleanliness in our rating.

Initial interaction was good, front desk was very nice, patient and understanding. Once I was checked in, I headed to my room, the hallways smelt like mold and smoke. I attempted to take a shower, there were small dirt particles on the shower floor not sure what from, was grossed out so I showered standing on a towel. Stepping out of the shower I noticed the sliding door wouldn’t close. It came off the hinges so when getting in and out of the shower I had to lift it back into its correct position or the door wouldn’t close. Told from desk about this issue assuming they would fix or change my room, they did nothing. Day 2, there were cockroach’s crawling in the bathroom and near the closet, told front desk about this issue, nothing was changed. Asked housekeeping for towels and waited 2 days to receive said towels. Stayed for 4 days in total. After making it back home, I realized I forgot my denim jacket in the closet. Called front desk 3 days straight inquiring about my jacket and no one found anything. Housekeeping is dishonest and stole. Overall experience at TRYP, 5/10.