Irving Hotels with Breakfast

I had such high hopes upon making the reservation. I had stayed at the Ritz property in downtown Dallas a few years ago and was blown away. It was such a solid, classy property. They hit all of the right notes for a high end experience from the staff to the room to the restaurant to the bar. Everything was a top notch experience. I am really disappointed to say that Las Colinas misses this mark. . .not just by a little bit but by a lot. It is a former property of a competitor that was purchased and rebranded as a Ritz Carlton. The check in went well. Well trained and professional desk staff. The first disappointment of the two days was walking into the room. Absolutely nothing special about the room. It could have been a Holiday Inn. Small for Dallas standards. As a Bonvoy member, I am used to checking into the room with my name on the television screen as a welcome. The tv said, 'Welcome, Tommie. . ' I am not Tommie. For the price that I paid, I was pretty disappointed with the room size so I thought, 'Oh, maybe they made a mistake and put me in the wrong room.' I called down and told them about the tv message. . . No, I was not in the wrong room. No apology for the wrong name. . .more like a 'oh, my bad!' The one good thing about the room was the bed. A very comfortable king bed. The lighting system in the room was a pretty old 'high tech for its time' system. Multiple lights did not work. However, there seemed to be a short somewhere in the system as one of the lights kept coming on in the middle of the night while sleeping. . bright enough to wake me up both nights at around 3am. We went down to the bar to have a pre-dinner drink and watch some college football that was on a large tv near us. As one game was finishing, we asked the server if they could change it to the next big game coming up on another channel. Instead of changing the channel, he just brought us the remote control and sort of dropped it on the table and kept on walking. We both looked at each other and said 'is this the Ritz?' Service was lacking. . .in a big way. We decided to stay in and eat at the Italian restaurant. It is high end as you'd expect at such a property. The service was very good however the food was average at best. Not a good dinner experience for $162. That was with two glasses of wine. And no meat dishes between the two of us. One other little problem with the room. . .They give you a Nespresso coffee maker which is nice. However, the one in our room was broken. The temperature control in the room is limited to 68 degrees on a/c. Definitely not cool enough for sleeping. An old a/c system that didn't seem to really cool the room down enough. Do not plan on sleeping in. There are no blackout curtains. Just plantation shutters that do not block out the light. I can't imagine staying there on June 22. You'd be woken up by light at 0530. All in all, it is just a fine property if you are paying normal Marriott, Hyatt or Hilton prices. But this is

Everything was great only wish they had USB ports for chargers in the room.

Great service experience from Brenda Brown and Gabriel Platt!!!! The breakfast was great and Brenda was very nice, Gabriel allowed me to park for a short time in front because it was raining! They treat me very nice and made sure my stay was great!!!!!!!! Thank you so much and keep doing your amazing job!!! See you soon guys!!!

Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.

At the Westin hotel, Dallas airport, The service was very friendly and the airport bus was fast and fast. The hotel is very clean and comfortable! TV 📺 Subtitles greet the guests daily, so warm! Especially the bed in the room is pillowed, super soft and clean, I have fallen asleep when I meet it! The room facilities are star-rated! But because the Chinese language understands The customs in America seem different. The booking includes two breakfasts plus two dinners, It's just a $10 deduction for dinner. Buffet breakfast, coffee, milk, bread, sweet buns, etc. I can eat. But It's impossible to compare it to the breakfast at the Westin hotel in Shanghai.

Stayed for a night after arriving late from the airport and it was perfect for our needs. The hotel is one of a long line of airport hotels not too far from the airport. I checked in and picked a room using the Hilton app and went straight to my room. I was on the second floor and heard absolutely no traffic or airplane noise, which I was surprised at given the proximity to the runway. The room was clean and spacious, as was the bathroom. The kitchen area has a large fridge, microwave, coffee maker and dishwasher. There were clean dishes and cups inside the dishwasher. I found it curious that even though there is a kitchen where you can prepare food, there is nowhere to sit down and eat, just the desk with one chair. If there is more than one person, they would have to sit on the sofa. In the lobby, the breakfast buffet was well stocked and the area was kept clean. Just be aware that the warm food options are prefab egg sandwiches and such. There are no restaurants, convenience stores, etc. within walking distance so you will need a car if you want anything outside the hotel. Overall I had a good stay and would return.

Great Stay at Westin! High praise for Sarah! Enjoyed a weekend at Westin in Dallas. Beautiful property, wonderful rooms. Rooms had complimentary water, ice nearby, and a great drink / snack / coffee area in lobby. Great restaurant and by far best pool in area. Concierge lounge was closed but Sarah at front desk checked us in, offered breakfast vouchers for us and was unbelievably friendly and professional all weekend. She took care of us multiple times last weekend. The staff at pool and DJ at pool were fun and engaging. Drinks were great and bonus hot tub. The staff at Mesa Mezcal were also very good. Breakfast was amazing! Parking garage is attached to hotel, very modern decor and a 1 min walk from bars, restaurants, and a few min walk to Toyota Music Factory. Had dinner at Yard House and enjoyed a walk around the lake both evenings. We will definitely return to this Westin.

I'm unclear why some poor reviews. We had an excellent experience. Staff were very friendly and pleasant. Shout out to Hannah on the early morning shift. She was a gem. We arrived around 5am and she was outstanding finding us a room at that early hour even though they were full. Note: shuttle only runs after 7am, and you must call to get it. We didn't use cause so early. Uber was around $15. Great amenities including complementary breakfast everyday including premade omelets, Greek yogurt, eggs, bagels, breakfast sandwiches, waffles, drinks. All day coffee and nice fruit flavored water. Very easy free parking. Walmart, McDonalds, and other convenient establishments walking distance. Not much in terms of sight seeing, but very convenient to airport. Nice free small gym, and free pool (didn't use though looked fine). Comfortable newer rooms with kitchens including microwave, even dishwasher large fridge, and full complement of dishes, utensils. Good free wifi and AC. Overall a great experience despite being very full. Never felt rushed and staff very polite and available.

The building is more distinctive, the middle three floors are hollow, because I arrived at 2 o'clock in the morning, and I didn't have time to have breakfast.

Ugh. Wish we’d read the reviews here first. No love for Diamond members. We couldn’t even get the breakfast voucher without updating something in my husband’s Hilton profile. Then, despite his profile stating that he prefers high floors by the elevator, we got 2nd floor on the opposite end of the hall… in a room that had a smell. Windows were dingy. Room was literally basic, at best. No bottled water either - should have been standard for Diamond members. The cherry on top was no late checkout… not even the 30 minutes other people got! Never mind that my husband is LIFETIME DIAMOND. Not one person at that front desk… either in the afternoon when we checked in or the morning when we checked out was friendly or cared remotely about customer service - they were clearly punching a clock and couldn’t be bothered. Best advice - stay somewhere else! There are plenty of other hotels nearby! My husband has stayed this hotel numerous times in the last hotel for work and will never be back.