Art Hotel Grivola

Guests appreciate the exceptional service and cleanliness. Its central location near ski lifts and town amenities adds to its convenience for skiing and exploring the area.

We have just returned from spending 10 disappointing nights in this hotel. As we have been on extended travels over the winter, I needed to find somewhere in Cervinia that didn't blow the budget, to enable us to still go skiing at end of season. We were offered a choice of three hotels by our travel agent (one of which was the Sertorelli, can't remember the other) and I chose Grivola on the basis it was near to the Cretaz lift. I had read all the reviews and was aware that whilst it may claim to be a 4-star (adhering to all Italian standards yes, but it's not to the standard of an international 4-star) it doesn't have great reviews. I wish I had paid more heed to the reviews and booked the Sertorelli instead - caveat emptor for me. We were placed in room 101 which is one of only two rooms on the first floor of the hotel (the rest is reception, lounge area (barely used) and the manager's office. Adjacent to us (and probably interconnecting) was room 102, which seemed to have a revolving door of people staying in it one or two nights, for the first 5 days of our trip (after that a nice America family arrived and things improved). The main issue with room 101 is that it has no sound proofing and the walls, ceiling and floor are all wooden. There was incessant noise from the restaurant below, people above (some of whom sounded like they were pounding the floor in their ski boots at all times of night and day), people shouting in the street at kicking out time, and noise from room 102. The bathroom of 102 is next to the bed of room 101 - you can literally hear everything. Three times in the first five days we were woken in the night by noise from next door, and I had to go and speak to the people to ask them to be quiet (not because they were partying, but just because every sound was carrying). Overall I think we had disturbed sleep on 9 out of the 10 nights we were there. I could have said something to management but as there was no hope of fixing the soundproofing in the room, it didn't seem worth it. I also am not certain that this was the room we actually paid for (standard versus superior) so I was worried about being moved to a much smaller room if we complained. In terms of facilities, the bath in room 101 was slippery and difficult to get in and out of. I am not a geriatric but I was worried about falling in it - we also could never get sufficient hot water to run a nice full, hot bath post-skiing (I never usually take baths apart from when we're in the mountains, so I always make sure we have one in the room). There were no tea / coffee making facilities and the fridge was stocked with glass bottles, even though there was a sign in the room to say no glass should be in the room. I have never previously been in a hotel where glass is banned generally, so that was most odd - this meant for example you could not take a drink up from the bar to your room. Finally we found most of the staff to be unfriendly / unhelpful, which was a

Hotel with a great location (walk to lifts) and potential, but it is sorely let down by a few managerial issues. PROS: location and cleanliness. Nearby free parking. Staff are friendly. CONS: If there was an expectancy on my side that this is an Italian 2-3 star, not a 4 star, I would not point out negatives. However, I am familiar with hotel standards in Italy and this one is not operating as a 4 star Italian, more like 2-3 star, so be aware. On arrival, despite providing a list of rooms with guests for our friends, and having provided it online, they were checked into the incorrect rooms upon arrival. The paid promise of room with mountain view, was also not fulfilled completely. The rooms are decent, but we were provided with no basics you would expect of a standard 4 star, like water etc even if it was to purchase. There is a fridge but it’s left empty. Ours was functioning / cold, but had no working light. We were given 4 small shampoo bottles but no shower gel/conditioner/etc as standard practice, just one very small hand soap. Customer services basics and communication could be better. When I booked the hotel, the description stated there is a spa&relaxation area - but upon arrival, this was being repaired for the entire duration of our stay without notifying us beforehand or altering the online descriptions, which would have affected my choice in booking. We had other choices of hotels and this was important to us for socialising and relaxing after skiing. When I approached the front staff about it on day 1&2 out of 3, and explained that it’s unacceptable, they didn’t offer any alternatives and reluctantly said they would speak to the manager, who was only arriving much later and refused to call him. I finally asked for a voucher or access to a nearby hotel’s and one member of staff finally arranged something; but it was again very dubious, sub standard and unprepared so we decided not to use it. Breakfast was average, but they had only one very slow coffee machine, which resulted in constant, long cues every single day. It also had problems from time to time and staff had to reset it a few times. I suggest to the hotel management that they sort out these basic issues to live up to their stars, or face getting less ideal reviews.