The Dundry Inn

Came for a family's 60th it was all lovely,we stayed the night lovely room very cosy good value , no breakfast just some fruit & porridge & coffee in room , service and food was lovely especially the stickey toffee pudding xx good for a airport stop over .

Firstly, may we start with thanking your driver Bobak for his professional service to and from the airport. He was a pleasant man. Check-in seemed straight forward enough although a foreign lady behind the bar told us incorrect information about the transfer to the airport ( see details further down). She took us to the room via an extremely steep rickety & narrow staircase with only 1 handrail. This was far from safe especially for my partner whom has a disability. Maybe this was why the lady from reception escorted us to the room incase of an accident/health & safety hazard. No steps were of even height either. We got to our room (window facing the church). This room was far less than adequate and having seen the other room they both looked very similar. Very cold despite radiator on minimum and unable to turn the heat up. Bed had the cheapest bedding we have ever seen - the sheet was threadbare (see attached). Mould, wood-rot (what looks like) in bathroom halfway down on left of shower. Mould on possible skirting board of shower (see attached). Bathroom radiator (and bedroom one) was so very thick with dust and was rusty on the outside. (see attached). I suffer from Asthma, the amount of dust triggered it and I was unable to sleep. Window was so difficult to open & there was also no soap I'm dispenser Come the morning we waited at the front of the pub as instructed by the lady from check-in. Our pickup was arranged for 8.15am and we waited in the pouring rain & high winds since 8am, having messaged Aydin a number of times (see attached), we had no answer from him. We were distressed as no car showed for our transfer. By 8.40am we went round to the car park battling the weather with our luggage and saw a red Skoda was waiting for us. Bobak was surprised when we said we were waiting outside the front and that the lady at check-in must have given us the wrong information. We finally got on our way to the airport setting off by 8.45am. As you can imagine our stress levels were high having waited 40/45mins and worried we would be late for check-in. I suffer with severe anxiety and panic attacks - this was not the way we wanted to start our holiday. We finally received a message from Aydin at 17:36pm that same day (once we were abroad), to say he had broken his mobile hence the reason for him not responding at the time of the transfer issue. No contingency was in place which is very poor customer service. With all of the above considered, we strongly believe the whole experience was far from value for money. To reiterate, the actual journey (minus the 40/45min wait and genuine anxiety caused which we believe as the check-in lady's fault, not Bobaks) to/from the airport with Bokak was fine, albeit a tiny uncomfortable car).

Went for Mothering Sunday. Had a lovely roast dinner and mim had a home made steak pie which was fab. The best bit though was the absolutely wonderful, friendly and professional staff. Every single one if them were truly exceptional. Many thanks to all.