"The staff are so lovely! We traveled from swansea to stay the night . The deputy manager as well as her daughter were incredible they calmed us for our stay as well as helping with directions as we had no idea where to go. The lady behind the bar was also amazing and told us places to visit. Breakfast was lovely as well as our room. Will definitely be returning soon "

"The good things about the hotel were its location. Close to restaurants, a famous Banksy or two, lots of shops and theatres. Is a beautiful hotel with nice places to sit and meet if you are in a group. The rooms are very comfortable and clean. The car park, despite being £17 per night, was actually better value than other options nearby and we were able to leave the car there until midnight on the day of check out. The negatives were that we were not able to get a reservation in the hotel restaurant which we found unusual. We had a group from 8 to 80 so we were worried about walking yet had no choice as they couldn’t fit us in. They were also impossible to contact as they didn’t reply to messages. There was chaos at check in with guests waiting for up to an hour to check in and get their keys. There were long queues for over two hours from 3pm to at least 5pm. Their excuse was that the hotel was fully booked but it’s not as though they didn’t know all those people were coming! They should have been prepared and there were a lot of unhappy customers that Saturday evening. Some front desk staff were flustered and sorry but couldn’t do anything about it and some didn’t seem to care. We were there a bit earlier so they could have got the process started but they wouldn’t so we had to queue twice. We were quite fed up. Even after all that and me paying £68 for 4 cars I had to keep repeating that I had already paid that and the next day. Something in the system needs to change as it’s frustrating to spend 2 hours checking in when you are only staying for 1 night. Perhaps if they are expecting so many people again they could put out tea and coffee in the tea lounge with a screen to enter and pay for your car and then have some kind of ticket system where you are called to the desk when it’s your turn. It certainly needs better management as it’s not the welcome you expect when you’ve paid to stay in the Marriott brand."

"Nice , spacious and covers everything budget friendly"

"The staff are helpful and nice. It would be better for the room to have some refurbishment. It needs about 10 minutes walk to reach a small supermarket."

"Hotel was ideally located for our weekend trip, and was very welcoming with a fast check in process. Parking was only £5 for a 24hour period so great value for money compared to other hotels. Room was lovely, bed very comfortable and spotlessly clean throughout. Bathroom was immaculate and nicely decorated and came with Dove handwash and shampoo/shower accessories which was a lovely touch. Although there wasn't a fridge, we had a kettle and tea/coffee making facilities along with ironing board, hairdryer, extra pillows and a large TV with Netflix. Slept wonderfully...very peaceful and great black out curtains. Breakfast was amazing. Great choice of hot and cold products...plenty of choice and food was hot! Lady who greeted us in restaurant was extremely helpful and asked about allergies. My friend has a nut allergy, so the member of staff proceeded to explain about which products to avoid. This was extremely helpful and essential. This put my friend at ease immediately. The bar are and restaurant again were exceptionally clean and tidy. Decor and seating in bar area was very tasteful and comfortable. Our checkout process was very quick and easy. Over all a very welcoming and comfortable stay. Would definitely stay here again and recommend highly to others Thank you for a lovely stay 🙂"

"Really enjoyed my stay here. The rooms are lovely and really cool in the hot summer days! The hotel is well kept and clean too but the only downside was the parking. Limited spaces and no availability to park meant having to park at a car park further down and paying £26! The hotel itself is lovely and would definitely recommend."

"Beautiful hotel, nice ambience, great breakfast, my room was very small but very clean and cosy and comfortable."

"I had never stayed in a Holiday Inn before and I was very happy with everything from the service of the staff to the food which was lovely."

"The room is clean and tidy. The location is good"