"The staff are so lovely! We traveled from swansea to stay the night . The deputy manager as well as her daughter were incredible they calmed us for our stay as well as helping with directions as we had no idea where to go. The lady behind the bar was also amazing and told us places to visit. Breakfast was lovely as well as our room. Will definitely be returning soon "

"The good things about the hotel were its location. Close to restaurants, a famous Banksy or two, lots of shops and theatres. Is a beautiful hotel with nice places to sit and meet if you are in a group. The rooms are very comfortable and clean. The car park, despite being £17 per night, was actually better value than other options nearby and we were able to leave the car there until midnight on the day of check out. The negatives were that we were not able to get a reservation in the hotel restaurant which we found unusual. We had a group from 8 to 80 so we were worried about walking yet had no choice as they couldn’t fit us in. They were also impossible to contact as they didn’t reply to messages. There was chaos at check in with guests waiting for up to an hour to check in and get their keys. There were long queues for over two hours from 3pm to at least 5pm. Their excuse was that the hotel was fully booked but it’s not as though they didn’t know all those people were coming! They should have been prepared and there were a lot of unhappy customers that Saturday evening. Some front desk staff were flustered and sorry but couldn’t do anything about it and some didn’t seem to care. We were there a bit earlier so they could have got the process started but they wouldn’t so we had to queue twice. We were quite fed up. Even after all that and me paying £68 for 4 cars I had to keep repeating that I had already paid that and the next day. Something in the system needs to change as it’s frustrating to spend 2 hours checking in when you are only staying for 1 night. Perhaps if they are expecting so many people again they could put out tea and coffee in the tea lounge with a screen to enter and pay for your car and then have some kind of ticket system where you are called to the desk when it’s your turn. It certainly needs better management as it’s not the welcome you expect when you’ve paid to stay in the Marriott brand."

"The hotel is clean and tidy, and the room is spacious and hygienic. The large bed is very comfortable to sleep in. I will definitely stay here again next time I visit Bristol."

"I had never stayed in a Holiday Inn before and I was very happy with everything from the service of the staff to the food which was lovely."

"The room was a bit small, and the hotel had a classic/vintage feel. Although official check-in is at 3 PM, they allowed early check-in if a room was available. It's only a 5-minute taxi ride from the train station, and there are many restaurants nearby."

"Beautiful hotel, nice ambience, great breakfast, my room was very small but very clean and cosy and comfortable."

"This Ibis is very closed to the railway station, only 5 minute walk. There are grocery store and restaurant nearby. Living in Bath is expensive. Why not live in Bristol and travel to Bath in 10 minutes?"

"Expected more comfortable room in that location"

"Really enjoyed my stay here. The rooms are lovely and really cool in the hot summer days! The hotel is well kept and clean too but the only downside was the parking. Limited spaces and no availability to park meant having to park at a car park further down and paying £26! The hotel itself is lovely and would definitely recommend."