Best Hotels near Buchholz Galerie, Buchholz In Der Nordheide

The lack of air conditioning in this hotel is really no big deal compared to others. Their baby cot is not clean, my child slept in their bed for two nights, he likes to sleep on his side and on his stomach, and his face is allergic to any part of the bed that touches the sheets. When I spoke to the hotel, they admitted that it was the hotel's responsibility and said that they could pay for an ointment so that I could go to the pharmacy and buy it myself. Amazingly, almost all the staff at the hotel had a very poor attitude, didn't care about the child, privately divulged personal information about the residents as a topic of discussion at work (every staff member knew about our personal matters/information, even those I had never seen) and even asked me if you wanted to call an ambulance for such a small matter. I cancelled my whole day plam and took a taxi to the pharmacy, which cost over 60 euros, and in the end the hotel only gave me 5 euro for the ointment, saying that I took a taxi to a pharmacy that was too far away and they couldn't cover the taxi costs, and the manager said that the only place they could pay for was a taxi to 10 euros, so they refused to pay for the journey?？？ But they didn't say any of that before I left, I was just told to take my own taxi to the pharmacy and they knew we were leaving that day so they made a very perfunctory promise which was all overturned. The important thing is that I paid 100€ for this baby cot and it was still not clean, finally I spoke to the manager and I said I paid 100€ only to get the cot and he said you have checked out and everything is sorted I don't know what is in your room now? !!!Anyway don't bring your children to this dangerous hotel, the staff were very dishonest and went as far as to say the room had been cleaned to destroy the evidence.

Very friendly and premature staff! Also extra service (early breakfast for the children) was offered to us. A mattress had a great place, but this was also repaired immediately! Super location, centrally located in front of the doors of the city. You come with the metro everywhere and there are even 2 large shopping centres directly nearby. All in all a very nice hotel also for families!

Fantastic service from Paulina. She checked me into the hotel efficiently. Told me all about the services offered by the hotel. She was friendly and helpful. I had asked her to help me pay a traffic ticket that was written in German. She read the ticket, translated and helped me figure out how to pay it. Thank you. The hotel was under renovation but the room was very nice. It was quiet and had a nice view of the canal. The location is very central-walking distance to most sites and to the shopping areas. Would definitely stay here again.

I stayed here for 4 nights, in a room on my own. The room was fine for me, but would be very small for 2 people. It was clean as was the bathroom, with good quality towels. Body wash/shampoo is provided, but no shower caps or hair conditioner. Breakfast was good the one day I had it, but very expensive in my opinion. I had requested a top sheet and blanket for my bed when I booked, I was not informed that no blankets were available. Luckily I was able to borrow some from a relative who lives nearby. The operate a system whereby if you put a sign outside on your door, they then merely empty the bins and change any towels you leave on the floor. For doing this you receive a voucher for a free drink at the bar - the bar is just inside the door at the reception area and while it has quite a good range of drinks it is not a very comfortable area.

We found this great small hotel in New Wulmstorf and we were very happy to find a so beautiful and tasty house. The rooms are spacious, very nicely furnished and absolutely clean. Although our room was on the Bundesstraße, we have not got anything from the street, thanks to the multi-glass windows. The room is with a small Nespresso machine so you can make a coffee in the morning and enjoy it relaxedly in bed. The bathroom is also well cut. The shower with glass doors is large and there is no water running out when doing the shower - which is unfortunately often the case in many hotels. The staff are very premature, polite and helpful. As our relatives live nearby, we will certainly visit this pleasant hotel more often.

A wonderful place. Comfortable modern German Inn. One could not ask for a better place to spend the night. Unfortunately the kitchen was closed as it was a Sunday night, however one could order take away food. G ood parking and adequate provision for disabled guests.

Ideal for a stop on our trip. Nice staff and great breakfast! The hotel is still quite new and modernly furnished. The bathroom is very pleasantly equipped without shower ride

OK - it's still the furniture I knew from the time when it was the Forum Hotel. And that's very long ago. But in autumn the renovation is supposed to go. The reception was very friendly. It's been really fun. I have a beautiful room with beautiful views of the city. Unfortunately, very much is built so that you may not be able to look at the elbe at all next time. Unfortunately. This time there was even a process that was close. Until the water pressure (15th floor) the shower was all right. But this is natural and there was no standard. I was surprised at breakfast. Besides the friendly staff, which quickly cleaned, the offer was very versatile. I asked: the fricadels tasted as they did (burned apple pieces) and not for convenience. But you didn't want to make yourself with foreign pearls and thought it was convenience. But it was all very good. I will put the hotel more in my focus once I'm back in Hamburg.