Vilon Recoleta Hotel

great hotel and great staff. Only issue was that i needed an early check in and i did not get. i was only there for a few hours so i could change and shower before catching an overnight flight home. Staff was very helpful.

Great location for walking and the staff was amazing to me treated me very well.

Beautiful hotel in a great area Fantastic place, although front desk syaff may need more training. I arrived at noon, 3 hours prior to check in and although my room was ready and available, they denied free early check in and told me I should pay nearly a 1 night rate if I wanted the apt immediately. Also, they said my payment had not been registered by their accounting unit, even when I showed my ********** receipt. The issue was later resolved, but it was uncomfortable and I think it wouldn´t have hurt to allow me access to the room a few hours earlier without a charge, as many places do.

I had two dramatically different experiences at this hotel. The first day I checked in and was put on the 2nd floor in a corner room I paid extra for. I wasn't thrilled to be on a low floor but wasn't going to complain about it. The room seemed nice enough at first but I started to notice problems: furniture I saw in the listing online was not present and the windows were smaller, there was no Nespresso machine as advertised, and I had to pop open all of the product bottles in the shower. I think I was literally the first person to stay in this room, and it showed—the room was clearly not finished. The first night there was a private party in the hotel's restaurant space below me and my walls were rattling until 1am. I texted the front desk about it (there are no phones in rooms yet) and they said they'd take care of it, but it didn't stop. I then asked to switch rooms the following morning but did not hear back. The second night was quieter—but then the next morning I woke up to ear-splitting drilling at 8am. So: two nights of my trip ruined by egregious noise levels. The third day I broke down and asked again to transfer to a higher floor. Finally they moved me to a room on the 8th floor and it was a dream: all the furniture I expected and a Nespresso machine were present, windows were bigger, and it was perfectly quiet for the following three nights. So: 2 stars for the first two nights, 4 stars for the rest—an average of three. But who knows which version you'll get.