Premier Inn Caerphilly Crossways

Very very disappointed, it looks very good for families with children , but first impression are usually incorrect as it turned out to be table booked, on arrival not allocated, soft play area a fee was required although we were purchasing a meal for five, as it was a nice day we sat in garden, what a joke very untidy quite dangerous screws loose on the eating tables kids pub I don’t think so

Stayed at Crossways last weekend....big THANK YOU to Kit on reception...he went above and beyond to sort out a problem....thanks ...Great customer service!

The breakfast, location, and room were all excellent. However, the lobby carpet had an unpleasant smell, and there was no air conditioning. Fortunately, we brought our own fan, as the pedestal fan provided was ineffective and barely circulated any air. Additionally, room cleaning service was not provided despite our request, which was disappointing.

We have stayed in a few Premier Inns and do appreciate the value for money they offer. We have, however, often experienced ventilation problems with the ones that are in older buildings. We hoped for better in a purpose built one, but that proved not to be the case. The communal areas didn't look very clean and when we entered the room there was a strong, unpleasant smell that I couldn't identify, althoughthe room appeared clean. The windows have safety fittings and they can only be opened a small amount - so it was impossibleto get more fresh air in. The temperature in the room was showing as 27 degrees which was far in excess of the outside temperature and there was no means of cooling it down. I noticed a portable plug in heater in the room - so it might be an idea to supply a fan or portable aircon unit. There were two towels: one nice and fluffy and clean looking and the other quite grey and thin. The ceiling around the bathroom extractor was damaged looking and it took ages for the steam to clear following a shower.

Nice enough hotel for a short stay. Free parking, room was a good size and comfortable bed. Reception staff very welcoming. Unfortunately, the room was 25°c with no way of cooling it. Far too hot to sleep well and noisy machine outside the window along with drilling early in the morning so a difficult night's sleep all in all.

We had a lovely 2 night stay while visiting family. Lovely comfortable room. Very clean and spacious. Only let down was when checking in, the lady wasn’t that friendly and we felt like an inconvenience by checking in. She couldn’t get us out of the way quick enough! How you are greeted is an important part of the stay.