Aqualuz Troia Rio by the Editory

The property was a total letdown. The rooms were old and run down and nothing like the pictures. The fridge had no light and the shelves were dirty. The pool way broken so therefore not heated. Both indoor and outdoor pools were dirty and honestly did not look hygienic to swim in. The jacuzzi was not working, the gym was cold, and although we were told on arrival the kids place would be running it appears it wasn’t. Breakfast was mediocr, my daughter picked up some bread from the buffet and it was hard and stale on one side - I expect better from a 4 star hotel.. though, to be fair I wouldn’t even give it 1 star. The lady at reception was very sweet and helpful and they did their best to resolve our refund. The staff also acknowledged the terrible state of the hotel… it is as if the company have just forgotten it and left it to rot. A shame as the website made it look so nice… unfortunately the website is a total sham. Needless to say we will never go back, and I do not recommend anyone staying there.

Excellent place! Sea views from the room is stunning Staff is so amicable, always happy to help. Breakfast was good, many choices Beach 5 minutes walking! Sometimes you can see the dolphins in the Sado river. Sea water is in a good temperature (18.5 degrees) Having a indoor swimming pool is a plus We had an amazing time!

a clean and tidy room, comfortable, two toilets, view to the sea where we could see the dolphins. We had a living room and the best things was the enormous balcony. It was a midium sized room. We didn't have a bath tub and we asked for a bunk bed and a double bed but instead of the double bed they gave us 2 indvidual beds that we had to put together. Free wifi and air conditioning

Money and credit cards information stolen from room. Awful. Do not go at any cost. My identity was then used on my two of my separate debit cards to make local Uber (Bolt) transactions. This meant they had to use the information on my drivers’ licence as well (home address) to register these two separate cards. A TOTAL invasion of my family’s privacy and respect, and when I asked to see the hotel manager on the Friday night they said no manager was available. I was then promised that a manager would be available to talk to the following morning at 8.30am and still no manager was present which is inexcusable for such a large hotel. The manager made no heartfelt apology whatsoever and even went as far as suggesting I might be mistaken. The transactions were local and the only possible information needed to register my cards was in n my wallet- was his was not online fraud. The only way my cards could have been registered was by using card details and drivers licence. Also money was stolen (€20) from my wallet in my room. No steps made to placate my anger and distress at having to cancel two cards and be left stranded for payment options for the rest of our trip. Paid over €1,000 for five nights and no offer made to at least cover my stolen money. Sheer hospitality ignorance. If I had the time I would have called police and pressed charges, but as it was our travel arrangements had been disrupted enough by this episode. Other issues: - No welcome and no help with luggage - Pool was disgusting (green and murky water, mouldy sides) - Attention to detail poor (two adults and two children and only two bath towels). - Long queues for breakfast which n itself was poor (6/10 at best) Positives: - Charming young Kids Club reps - Room was spacious and good (despite two single beds for my wife and I?!?)