Pan Pacific Hotels in Central Jakarta

The hotel is charming and has a luxurious ambiance, although it lacks certain amenities typically associated with five-star establishments. Guests are offered complimentary beverages upon check-in. The lobby and lounge areas are spacious and adorned with beautiful Indonesian art and décor. The staff is friendly and welcoming, ensuring a pleasant stay for guests. While the location may not be ideal, it is worth noting that few hotels in Jakarta offer a prime location at this price point. The pool appeared inviting, though I did not have the opportunity to use it. Regrettably, the gym was closed during my visit. The breakfast buffet is truly exceptional, offering a wide variety of delicious options. The rooms are spacious and well-appointed, featuring comfortable beds and large bathtubs.

Very glad they allowed for early check in even without notice. Staff is so polite and very helpful. As for houekeeping just hope that they didn’t keep on banging on your door to do the cleaning when you’re still in the room. Food was good especially breakfast, a lot of choice and very tasty food. Buffet dinner is just ok with limited options. Location wise, it is ok. What can you expect from Jakarta right.

Good hotel and comfortable rooms. Breakfast was disappointing. All the main dishes had gone by 9:10am and we were told there wouldn't be anymore. Limited choice of cereals and fruit

Even the room is a bit old but spacious. We’ve got many complimentary during our trip! (Free breakfast, Free BBQ, Free Welcome Fruit and also Free Late Check-out until 3PM. Their Jamu is the best one I’ve ever tasted! Will be back for sure!🫶🏼

Excellent location with exceptional service. Everyone from the person welcoming us  at the entrance upon arrival to the last person who bid us goodbye had done so sincerely with a smile. Will definitely come back to stay!

Very good swimming pool area. Room is very comfy and spacious. We ordered butter chicken from Room Service and it was very delicious. At the lobby, receptionists offered cookies which is very nice gesture.

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality

Artotel Thamin was beyond my expectations. Superior service and experience. Staff kindly helped me with luggage delays from airport. They are gracious and professional. Ambience is so creative, beautiful and cultural. As an artist, I felt like I was home. Breakfast is excellent quality. Great value. Highly recommend!