Hotels Near Spectrum Center in Charlotte

First off, it was completely not listed with IHG as being under construction. The lobby is closed, and there is no common area in the lobby, minus the restaurant, which does not open until 5pm. Front desk and staff are extremely kind. That’s the whole reason for the 2 stars. In terms of room - I’m currently sitting here trying to find us a different hotel to move to. First off, we have Platinum Elite status with IHG. I completely understand upgrades are subject to availability, and the hotel is busy this weekend. However, I would have expected to be put into a room that wouldn’t typically go to a Priceline customer. Our view is all of the mechanical roof. But, I have a hard time complaining too much about it, as the windows are so dirty, you can barely see the air ducts and other roof equipment. Out of the faucet, room temperature is the only option. Cold and hot don’t work. I needed a little warm water, so used the Keurig to heat some up and - 🤢. Just gross and dirty. The floor and beds appear clean, but overall, the room is drab and disappointing. Given how filthy some parts are though, we certainly won’t be going barefoot here. Had stayed here years ago for a wedding and it was fine. If I’d known it was being renovated, I would have certainly picked somewhere else. My suggestion - pick a different hotel for your visit to Charlotte! We’re flying down for 3 more games this season, and will definitely be staying elsewhere!

The hotel was nice, and quiet, didn't hear doors slamming throughout the night like most hotels. Was told it was only 4 blocks from the convention center. Was actually like 10 blocks. Parking was a little over priced at $45. The valet never sent call links and it took 25-30 min to get our truck sometimes then they expected a tip as those links didn't seem to have any trouble getting through to my phone. Parking/valet would prob be my least favorite about the hotel. Breakfast was spot on! The staff were incredible in the breakfast area. Especially one lady I wish I had her name. My sone was getting over a chest cold and she made him a Honey Lemon Tea.

From the moment we walked in, we were impressed with the staff. We were greeted by the front desk staff who were extremely helpful and made the check in process seamless. I had difficulty with my key at the elevator twice, and one of the staff showed me what I was doing wrong but handled it in a way that did not make me feel that I was totally incompetent. LOL. He was incredibly gracious. Both he and another young lady at the desk were always checking on us when we arrived or left. They were so personable and fun. I cannot say enough great things about them. They sent up an extra blanket within minutes of asking! The room was a little tight and it does need a little TLC. However, it was extremely clean and the furniture was in great shape. I thought the bed was very comfortable, but my husband did not. But we fight that battle at home. I loved that the bathroom vanity was separate from the shower and toilet. It allowed two of us to get ready simultaneously. The shower head was fantastic with great water flow. The lighting at the vanity was not great, so ladies bring a mirror and sit on the sofa to apply makeup. The light is better there. There is also very little drawer space, so bring extra hangers to hang your clothes if needed. The location is fantastic. It is close to anywhere you need to go downtown Charlotte. We stayed at the Hilton the last time we were in town, and it cannot come close to competing with the Marriot Courtyard. And the Marriott is almost half the cost. I would highly recommend this hotel over the competition!

Very clean hotel, giant space inside room. The hotel is a very tall building located at a preferred location in the downtown Charlotte area. The hotel services are very inclusive, you get whatever you need immediately.

I recently stayed at the JW Marriott Charlotte, and it was an exceptional experience from start to finish. The hotel’s modern design and luxurious amenities provided a perfect backdrop for a relaxing getaway. My room was spacious, impeccably clean, and offered stunning views of the city. The staff was outstanding, but I want to give a special shoutout to Minho. His attention to detail and genuine hospitality made my stay even more memorable. He went above and beyond to ensure all my needs were met, from offering local recommendations to ensuring I had everything I needed during my stay. The hotel’s dining options were top-notch, with a diverse menu that satisfied all my cravings. Overall, I highly recommend the JW Marriott Charlotte for anyone looking for a luxurious stay in the heart of the city. Thank you, Minho, for your exceptional service! I can’t wait to return.

We stayed for one night while on a road trip. The hotel is quite nice and easy to get to. The room was clean and spacious. They accommodated an early check-in which was convenient. Parking is $25 a night. 2 coffees and three muffins in the morning was $27. 😐 In the middle of the night 12:15-1:15 am there was a disturbance on our floor. Yelling, slamming doors etc. I tried calling the desk several times to report it but didn't get an answer. I didn't feel comfortable addressing it on my own as I was traveling with my young kids. I kind of felt trapped in the room....I don't blame the hotel for the disturbance but I do hold them accountable for the front desk not answering the phone. I mentioned the issue to the staff upon check out....they appeared genuine in their apology.

I understand we cannot control how other people behave, reason why I am not blaming the hotel my very bad experience overnight. My room was a connecting room, at around 1 am we had neighbors come to the connecting room making a lot of noise, banging on the doors, probably completely drunk. I waited for about 30 min and they wouldn’t stop. I called the front desk, Marilyn answered and she already knew who the 2 guys were and immediately called the other room. Despite her calling and asking them to lower their voices, they kept making noises. I am a health care worker, came from Asheville to take a breath after a week of work after the Hurricane Helene destroyed us, the last thing I needed was impolite people waking me up in the middle of the night. I went downstairs at around 2:30 am to talk to Marilyn. At that point I wanted to cancel my stay for the next day but, because I had booked through a third party, she couldn’t cancel my stay. However, she did everything that she could possibly do to make me feel better and less frustrated with the situation. She moved us to a better room and without a connection with other room, also provided us with other benefits on the next day. I rated as “very good” this hotel because of the people that work here and the comfortable room and amenities. However, my stay unfortunately was not excellent due to other customers.

Overall, we enjoyed our stay. The location was convenient to shopping and dining. The hotel and room could have been a little cleaner, especially during COVID-19. There was a half used toilet paper roll and no extra roll available in the bathroom. There was no hand soap provided either.