Holiday Inn Express Cheltenham Town Centre Reviews

Very small room compared with that on the ad. Mould around windows and around the bathroom ceiling. Had some issues combining two bookings but finally got sorted.

Room is definitely smaller than advertised. Mould on bathroom ceiling and around windows. Standard breakfast (no fried eggs). Had some issues combining two bookings.

The hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.

Nice location in centre of town, parking at NCP is expensive. Rooms are good but some are right next to the road and noisy. I requested a quiet room but was given one right above a corner road junction and traffic lights. They were unable to relocate us unfortunately

We stayed at the Holiday Inn Express in Cheltenham in mid November 2024. The hotel is very conveniently located close to the town centre shops and other amenities. The staff at check-in were really helpful.

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

Good location. Hot breakfast

Overall good service

This is second time we accommodated in this hotel. Everything is terrible! We changed 3 rooms in order to have a reasonable settled. The first room allocated was very dirty. The red and yellow paint were stained on the carpet as attached in the pictures. The second room being allocated has no air conditioning because the switch near the roof was turning off. We asked for help from the hotel, the staff asked me and my husband to switch it on because the switch was so high that they can’t reach. We couldn’t do it because the switch was not reachable. After some discussion, we changed the third room. We are so exhausted because we are carrying two big luggage cases and two big back bags! The staff did not offer any help any way. At the end, we need over 45 minutes just to settle the room in a non rush hour. The most terrible thing happened in the second morning! Our door was sudden opened around 10:20. When I was having hair blew, I have to stand behind the door. Someone use the key card to open our room door. As my husband is in the room, my reaction was force close the door immediately. I heard a lady said ‘Oh no’ and because I’m so scared, my husband try to open the door again and find what happened. But we saw no one in the corridor and no housekeeping trolleys as well. We reported to the reception immediately because there may be security problems. They said they will try to find out the reason and they guess the one opened the door should be housekeeping. However there was no follow up so I tried to call for the manager. Even meeting with the duty manager, Mr Carlum, there was no updated information. It seems nothing happened. The reasons for choosing to accommodate in the hotel but not air BnB was ‘security’. I’m near fifty and I accommodate in the hotel for over thirty years. We go travelling nearly 2 to 3 times a year. We have never met such ridiculous things before! Even the truth is the housekeeper doing the housekeeping. They have to give us some time to walk to open the door after knocking the door. The normal practice should be knock the door and say housekeeping, giving the guests some time to open the door or knock the door and wait a moment for no one answer, then open the door. But please NEVER NEVER knock the door and open the door immediately!! Besides, we have NOT hang the tag ‘ready for housekeeping’! The things happened around 10:20 in the morning. The normal check out time for the hotel was 11am and check in time was 3pm. If the things happened around 1pm, it may be not so terrible! To conclude, the hotel management is rubbish! That’s not only the fault of the housekeeping. The management did have the responsibility! Their training system is ****. What we guess the problem was there were some wrong information sent to the housekeeping and they were just not doing the job well. After reporting to the reception the case, there was no answer. After talking to the duty manager and leave further contact information, there was still no answer and follow up!

The hotel is located in the center of Gloucester, next to a large supermarket and a central building for eating, drinking and entertainment. The facilities are barrier-free and suitable for the elderly. It is a little old. Many local elderly people come to eat, drink and chat. The waiters are especially good to the elderly. The older sister who was traveling with me felt that the hotel was just average when she first arrived, but she didn't want to leave after staying for three days. The breakfast was also rich, English breakfast, and they also thoughtfully prepared a packing bag, allowing you to take some food back to the room. Parking is in the public parking lot next to the hotel. The overnight fee is 11.5 pounds, which is a bit expensive, but cheaper than London. It is within an hour from the surrounding towns of the Cotswolds. It is a good place for transit

Overall, the breakfast was OK. Although there were few choices, I had enough to eat. The location is good, there are large shopping malls and restaurants opposite, and it takes 10 minutes to get to the city center. There is also a large supermarket in isolation. The room is nice, but the lighting is too dark. Sound insulation equipment is relatively poor.

The food is simple, the transportation is convenient, and it is close to the shopping mall

I always use it with my kids. It's great because it's right behind the city center and shops, and there's also a large mart!! The breakfast is also great~~!!

A very cost-effective hotel. There is a large supermarket next to the hotel. The hotel is in a small town. There is a beautiful view from the room. Seagulls fly outside the window early in the morning. It is very convenient for shopping and eating.