The Galata Istanbul Hotel - MGallery

Stayed here for 7 nights in a Superior golden horn king size room and found our experience to be okay. I am a bit divided on how to write this review, since we had a good stay but with soo many minor "things". When my partner arrived at check in time, the room wasn't ready. He waited about 45min longer before he was able to check in. • The room: Upon checking in we noticed that the doorlock was busted and asked reception to fix this. (This was very quickly repaired after asking) The handsoap wasn't refilled between guests, we had to mention this to reception. We noticed that they clean the bathroom with a substance that leaves greasy marks, so even though your bathroom is "cleaned", it doesn't always look like it. The tiny mirror and the hairdryer socket flap were both dirty after checking in and not cleaned in any of the days that we were there. The shower glass isn't extended too far, so be prepared that when you shower the floor will get quite wet. Housekeeping doesn't restock any teas during a 7day stay. If you fancy something that you've finished, you need to ask reception to stock it again. They did restock our water every day though, so I'm not sure why they'd only do it halfway. The bathroom door isn't actually a solid door but two halves. Which is okay, but if you don't like to hear your partner in the bathroom or on the toilet- you might have an issue with this. The room had 1/2 a view of the elevator, the other half was of the river, the bridge and the mosques. (View was decent) Maybe the most important lack of this room: the matrass. There is nothing actually wrong with the bed itself besides the mattress splitting in half at times. However the mattress itself is past its due date. It had such a hole in the middle of too many people having slept in it. It was quite hard to sometimes get comfortabele since you aren't well aligned, it ended up giving me a little neck ache. • The location: The location of this hotel is great. You are near the Galata area and tower, you can easily walk down towards the water and bridge (both sides). And there is plenty to see and do within a 30min walk- area. The hotel is located semi at the bottom of the hill. If you fancy getting to Galata tower, be prepared for a steep- but beautiful walk up. Plenty of good restaurants near this hotel or only a short taxi drive away. • The service Reception as well as the waitstaff are lovely. If there is anything- they'll fix it for you. They are always willing to help and they get it sorted as quickly as they can. • The buffet The majority of the photo's I'm posting with this review will be of the buffet. I've noticed that there arent many photos online of it and I think it could be a selling point for foreigners to choose this hotel. They have a range of pastries and breads every morning. Boiled eggs and a selection of warm dishes. They have their salad and fruit bar with yoghurts available. And their cheeses and meats to fit any dish. They have an egg service where you can order eggs to your liking with table service. They also provide coffees as per table service too. Service during breakfast hours is lovely and they try to memorise your orders. We noticed a (relatively new to Hospitality) Turkish guy working there, and he always made us feel welcomed. Even though we doesn't speak a word of English. Reason for me finding it difficult to write this review is: The standard in Turkey is a bit older than in other places in the world. I feel like we paid a significant amount of money for this room, but got outdated quality? I wouldn't say this is a 5 star hotel, not even 4 stars to be honest. However, for the quality standard in Turkey I do believe that this considered to be a good hotel. We enjoyed our stay here, but aren't necessarily too sure it is priced accordingly to it's quality. I'm giving it 4 stars due to the location and the service, but am not convinced it's fully worth the price you pay.

Great spot location great would stay again and recommended

We had a very unpleasant breakfast experience at your hotel. The manager told me that due to your system issue, it showed my booking did not include breakfast, even though I had actually paid for it. This was not my fault as a guest. From a service industry perspective, once a guest informs you that breakfast is included, the hotel should take the initiative to verify and communicate internally, rather than making the guest go outside the restaurant to repeatedly prove it. Secondly, you should not question a guest inside the restaurant about why they haven't paid for breakfast. Other guests looked at us, assuming we hadn't paid. It was extremely embarrassing. And why was I repeatedly asked to go back to the lobby to reconfirm my booking? Throughout our final conversation, there was not a single apology. The manager was also very arrogant, simply repeating that it was a system problem — your system, not mine. I also contacted the platform's customer service multiple times to complain. The hotel promised to come to my room to apologize in person, then changed it to a phone apology, but up until I checked out, no apology was ever given — not even in front of the employee involved. This hotel is full of deceit, and I have to suspect possible discrimination against Asian people, because during our complaints, some staff members kept snickering until I glared at them, and only then did they walk away awkwardly. 在贵酒店我们经历非常糟糕的早餐体验，从你们经理口中我得知的是你们系统的问题导致显示我不含早餐，但是我实际购买了早餐，并非我客人本身的问题，因为从服务行业来说，客人已经告诉你们我有含早餐，应该酒店自己先想办法查证清楚，内部沟通。而非应该让客人出去到餐厅外反复证明。其次不应该在餐厅内质疑客人为什么没有付费早餐，当时其他客人都有看向我们，以为我们没有付费。非常的令人尴尬。并且为什么反复要我去大堂再次确认订单？而且最后我们来沟通也全程没有一句道歉！经理也充满傲慢，只是反复强调系统问题，你们的系统不是我的系统。并且联系平台客服投诉多次，酒店都承诺上门道歉，后面又改口电话道歉，但一直到离店也没有道歉，甚至我在当事员面前也没向我道歉。这是一个充满欺骗性的酒店，甚至我不得不怀疑有歧视亚裔的嫌疑，因为我们在投诉的过程中，一直有员工偷笑，直到瞪了他一眼才悻悻离开。