Grand Bay Hotel Chengdu

Grand Bay Hotel Chengdu Reviews

Grand Bay Hotel Chengdu

No. 255 Tianfu Avenue South Section, Shuangliu District, Chengdu, Sichuan, ChinaView hotel details
Grand Bay Hotel Chengdu
Grand Bay Hotel ChengduGrand Bay Hotel ChengduGrand Bay Hotel Chengdu
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Guest Reviews of Grand Bay Hotel Chengdu

9.6/10
Excellent
4756 review
Verified reviews
Location9.7
Amenities9.6
Service9.6
Cleanliness9.6
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All reviews(4756)
Positive reviews(4711)
Reviews with photos/video(1478)
Perfect for kids(816)
Has play area for children(452)
Relaxing hot springs(304)
Clean pool(249)
Fantastic river view(78)
Close to amusement park(40)
Negative reviews(45)
Anonymous User
Deluxe Twin Room - City View
Stayed in Dec 2025
Family
12 review
10/10
Outstanding
Posted on Jan 7, 2026
We had a wonderful stay. The hotel's overall design is distinctive, simple yet grand, with high-end art decorations. The room was spacious with a well-planned layout. Located in the south of the city, the high-floor view is amazing, offering sights of the river and Tianfu Avenue. The kids' club is huge, spanning 1000 square meters, with plenty of activities to keep children entertained all day long. Our butler, Carrie, contacted us in advance and prepared toiletries for the children, and also sent us a route map. Although our driver still got a bit lost, Carrie's thoughtful service made our trip much smoother. She even brought us milk in the evening, which was a lovely touch! The only minor issue was that the room lighting was a bit dim, making it hard for my child to do homework. I hope the hotel can improve this. Breakfast was delicious, especially the noodles and pancakes – I had two bowls of noodles myself!
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6/13
Response from Property: 尊敬的賓客您好，感謝您如此細緻地分享這次帶小朋友入住的完美體驗！得知您對酒店的設計風格、高空江景、特別是超大的小童樂園感到如此滿意，並給予了Carrie管家“貼心”、“省心”的高度評價，我們深感榮幸。您對早餐麪點與鬆餅的喜愛，我們也已欣喜地轉告餐飲團隊。同時，非常抱歉行程中司機繞路給您帶來了不便，也感謝您提出房間燈光對小朋友學習照明不足的重要反饋。再次感謝您的真誠推薦與寶貴建議。Carrie與酒店全體同事，都熱切期待着能再次為您和家人創造下一段明亮、温暖又盡興的旅程。祝您旅途愉快，全家安康！
Anonymous User
Executive City View Room With Healing Pool
Stayed in Nov 2025
Couple
46 review
10/10
Outstanding
Posted on Jan 2, 2026
My stay in the private hot spring room at the Gulf Hotel completely exceeded my expectations! The private hot spring experience was fantastic, washing away all my fatigue. The room design was elegant, the bedding incredibly comfortable, and the smart controls along with thoughtful details made the check-in process exceptionally convenient. I must give a special shout-out to the breakfast! The selection was incredibly rich, ranging from authentic Chengdu local snacks to exquisite Western pastries. The ingredients were fresh and the flavors genuine, starting my day full of energy. A big thank you to our butler, Holly, for her attentive and thoughtful care. The Gulf Hotel boasts excellent facilities, and its service is filled with genuine warmth, truly making you feel at home. I highly recommend it and will definitely choose to stay here again on my next visit to Chengdu!
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Response from Property: 尊敬的賓客您好，感謝您選擇海灣酒店私湯房並分享這份完美的入住體驗！得知從私密湯池的放鬆、雅緻舒適的客房到智能便捷的細節，都完全超出您的期待，我們深感榮幸。您對早餐豐富選擇與地道風味的讚美，我們已與餐飲團隊分享。特別感謝您對管家Holly貼心服務的認可，她的周到正是我們“賓至如歸”服務理念的體現。您的強烈推薦是對我們最高的褒獎，誠摯期待您下次蒞臨成都時，能再次由Holly為您安排，續寫這份充滿人情味的回憶。
Guest User
Deluxe King Room - River View
Stayed in Nov 2025
Family
19 review
10/10
Outstanding
Posted on Dec 26, 2025
We are very happy with the services. This is the nicest hotel we stayed in chengdu. There is a free big indoor playground and a shopping mall next to the hotel. My kids enjoyed very much. 小梦is our 管家. She will keep on updating us and we can just text her if we need any assistance. Thanks. The only disadvantage is the location is far from 春熙路. But it's near to 环球中心which is the biggest mall in Chengdu.
Response from Property: Dear Guest, Thank you for staying at Grand Bay Hotel Chengdu and giving us a perfect review. Your recognition is our greatest motivation! Grand Bay Hotel Chengdu is located in the High-Tech Zone, surrounded by major established shopping areas such as Yuanda Shopping Center and Yintai City, with leisure and shopping destinations like Global Center, SKP, and Tiexiangsi Water Street just a ten-minute drive away. Staying in the southern part of the city, you can also enjoy the unique charm of Chengdu. We strive to provide every guest with an extraordinary Bay Hotel experience. We look forward to welcoming you back to Chengdu and wish you a happy life and family happiness!
M452228****
Executive City View Room With Healing Pool
Stayed in Oct 2025
Couple
1 review
10/10
Outstanding
Posted on Nov 15, 2025
The facilities and services were excellent. I stayed in a room with a large hot tub, and the experience was even better than my previous stay at the Waldorf Astoria. The hotel butler was very attentive, and you can tell this is a hotel that genuinely cares. The buffet breakfast was also comprehensive and delicious!
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Response from Property: Dear Guest, thank you for choosing Chengdu Haiwan Hotel. We are honored and delighted to receive your perfect score and high praise! Chengdu Haiwan Hotel strives to create an extraordinary experience for its guests. Located on the 36th floor, the VIP Lounge boasts panoramic city views and offers a tranquil and private environment for business travelers. Our executive butlers provide meticulous attention to every detail, ensuring a truly welcoming experience. In addition, the VIP Lounge offers exquisite tea and snacks throughout the day, enriching your journey with afternoon tea and happy hour. Secluded and private meeting rooms cater to your business travel needs. We look forward to welcoming you again for more exciting journeys.
BiuBiu701
Executive City View Room With Healing Pool
Stayed in Oct 2025
Family
3 review
10/10
Outstanding
Posted on Nov 14, 2025
Had a fantastic autumn break with my two kids. The butler service was incredibly thoughtful; they had children's amenities ready beforehand and even prepared warm milk for the kids before bedtime. The private hot spring filled up quickly, and we also received complimentary bath salts and traditional Chinese medicine bath bags. The kids absolutely loved the children's play area too.
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Response from Property: Dear Guest, thank you for choosing to stay at Chengdu Haiwan Hotel. We are also honored that you took the time to share your stay experience and gave us a perfect score. As you mentioned, our private hot springs are exceptionally comfortable. "In the north, there's Tongrentang; in the south, there's Lei Yunshang." Each private hot spring bath comes with custom-made Lei Yunshang herbal bath packs, as well as rose bath salts, a favorite among female guests. These baths help to detoxify, relieve fatigue, and promote beauty and health. Whether you are a business owner, a couple seeking romance, or a family, our hotel restores the essential comfort of "home" while creating a haven for your body, mind, and soul. We look forward to your next stay and experiencing a unique and memorable journey.
Anonymous User
Deluxe Twin Room - City View
Stayed in Oct 2025
Business traveller
20 review
10/10
Outstanding
Posted on Nov 13, 2025
Our butler, Ella, provided excellent service! She helped us with our luggage and packages, and was always proactive in resolving any issues we had. We were very impressed, it was fantastic!
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Response from Property: Dear Guest, thank you so much for your high praise of Ella! We are delighted to learn that her warm and attentive service—from luggage handling and courier pickup to proactively addressing various needs—made your stay so comfortable. Ella always adheres to the service philosophy of "thinking of what you haven't thought of and meeting your needs," and we have immediately shared your praise with her. This will undoubtedly inspire her and her team to continue to deliver this warmth and professionalism. We sincerely look forward to your next visit, and Ella and the Bayview Hotel team are ready to create many more wonderful memories for you!
_CFT0322863****
Executive City View Room With Healing Pool
Stayed in Sep 2025
Family
4 review
10/10
Outstanding
Posted on Oct 30, 2025
I have to give five stars to Leon, our butler, and the hotel! Leon proactively contacted us in advance to discuss our check-in needs, meticulously coordinating every arrangement. We didn't have to worry about a thing throughout the process, and when we arrived, we were able to check in comfortably right away. The room itself exceeded our expectations – it was spacious, bright, and spotless, with complete amenities that made our stay very enjoyable. We'll definitely choose this place again next time we visit!
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Response from Property: Dear Valued Guest, thank you for choosing to stay at Chengdu Haiwan Hotel, and thank you for your full appreciation of Leon's butler service! From meticulous pre-trip communication to seamless integration upon arrival, we are committed to transforming the often cumbersome check-in process into a warm and unobtrusive experience. Your praise for the "spacious, bright, and well-equipped" room testifies to our commitment to the aesthetics of travel spaces. We cherish this trust, and Leon and the team will always reserve that familiar window-side room for you, so that when you return, even the breeze outside will know which cloud to stir for you. We wish you all the best and look forward to reuniting with you at the enchanting lights of Haiwan Hotel soon.
sasa5233
Deluxe King Room - City View
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 30, 2025
Upgraded our room for an extra charge, and it was fantastic! There's a private pool in the room – absolutely amazing! The welcome fruit on the first day was fresh and delicious. The 1000 sqm kids' playground was a huge hit with the children. The cocktails at the bar were also great, especially the Cosmopolitan – super smooth and perfect for ladies. The afternoon tea was very generous, with lots of high-quality imported foods, some of which I hadn't tried before, which was a pleasant surprise. Definitely coming back to Chengdu again and again next time, haha!
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Response from Property: Dear Valued Guest, thank you for choosing to stay at Chengdu Haiwan Hotel and sharing this delightful experience! We are delighted that you received such a great value upgrade, and the unique design of the in-room pool truly added a special touch to your trip. We are committed to creating diverse leisure spaces – from the 1000㎡ children's playground that kids will love, to the specialty bar offering smooth cocktails, to the delightful afternoon tea – all reflecting our dedication to creating unforgettable memories for our guests. We have already conveyed your appreciation for the freshness of the welcome fruit and the quality of the afternoon tea ingredients to the food and beverage team. Your recognition of our efforts is our greatest encouragement. We cherish the promise of "Next time you come to Chengdu, we'll come back for another visit!" We wish you continued enthusiasm for exploring life and look forward to seeing you again!
M485520****
Deluxe King Room - City View
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 26, 2025
Extremely satisfied! This is by far the most comfortable hotel I've stayed at in Sichuan. They even have a private butler service. It happened to be my birthday, and the butler surprised me with a cake – I'm so grateful! The hotel facilities are all very new, the bed was incredibly comfortable, and there's a huge kids' playground (over 1000 square meters) on one of the floors. My baby loved going there every day. I'd definitely consider coming back here for our next vacation.
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Response from Property: Dear Guest, We are honored to hear you describe your stay as "the most comfortable in Sichuan"! We were delighted that our butler team could send you birthday wishes with a cake, bringing you surprise and warmth. The hotel's new facilities, comfortable bedding, and over 1000 square meters of children's playground are exactly what we envisioned for you and your family, creating a truly enjoyable experience. We cherish this trust and have noted your preference for birthday celebrations and family-friendly facilities. On your next visit, your personal butler will plan an even more exciting itinerary, adding new fun to your child's playground adventure. We wish you happiness and joy every year, and look forward to lighting your birthday candles again next year!
D14223****
Deluxe Twin Room - City View
Stayed in Sep 2025
Business traveller
4 review
10/10
Outstanding
Posted on Oct 15, 2025
I really loved the room design. The hotel offers a private butler service, and the welcome fruit on the first day was fresh and clean. I would definitely choose this place again when I bring my kids. Overall, it's excellent value for money.
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Response from Property: Dear Guest, thank you for choosing to stay at Chengdu Haiwan Hotel and for giving us a perfect score! Your recognition is our greatest motivation! Chengdu Haiwan Hotel strives to create extraordinary experiences for its guests. The hotel's Haiwan Yipin Chinese Restaurant offers authentic Sichuan cuisine, exquisite Cantonese dishes, and Beijing-Shandong specialties, as well as the popular Jasmine Smoked Peking Duck, presenting unique and flavorful dishes in an ingenious way. We look forward to your next stay and experiencing a different kind of journey.
M475084****
Deluxe King Room - City View
Stayed in Sep 2025
Family
9 review
10/10
Outstanding
Posted on Oct 9, 2025
Leon, our butler, was absolutely amazing! He patiently answered all our questions, promptly responded to our requests, and even prepared a little gift for our child, which added a wonderful surprise to our trip. We were so impressed. The room itself didn't disappoint either; it was spacious, well-equipped, and the overall atmosphere was cozy and relaxing. We had a really comfortable stay. We'll definitely be back on our next trip!
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Response from Property: Dear Guest, We are truly proud of your lavish praise for our butler, Leon! Your vivid comments, such as "So charming!" and "Extremely likable!", deeply reflect the joy you experienced during your trip, something we cherish more than any honor. We especially appreciate your insightful observations of Leon's professionalism and warm care. We are also deeply honored by your satisfaction with the "spacious and well-equipped" room and the "cozy and relaxing" overall atmosphere. We are committed to creating a "home away from home" where you can completely unwind. "I'll definitely come back next time!"—this is the most valuable promise we can receive. Leon and the entire team at the Bayview Hotel are already eagerly preparing for your next return, promising an equally wonderful, or even more perfect, stay. We wish you and your family a happy stay and look forward to seeing you again!
1379803****
Deluxe Twin Room - River View
Stayed in Sep 2025
Family
4 review
10/10
Outstanding
Posted on Oct 6, 2025
I stayed here once late last year, and the hotel was very new, spacious, clean, and in a great location with a mall nearby, making dining and shopping very convenient. That's why my family of three chose to stay here again on our current trip to Chengdu. Before checking in, we had a dedicated butler, Ella, assist us. Since our room only included two breakfasts, we contacted the butler to request an additional one. I especially want to commend the gentleman on the first floor by the hotel entrance who helped us with our luggage to and from the car. Despite the heavy bags, he always had a smile on his face and actively helped guests coming and going, showing great enthusiasm and professionalism. Just around 12:53 PM today, after seeing us off, he immediately turned to help another guest with their luggage. Such a hardworking and dedicated person makes every guest feel at ease from the moment they arrive, and it truly made our stay at the Hyatt Regency worthwhile. I hope the hotel management sees this and recognizes him.
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Response from Property: Dear Guest, We are incredibly honored and delighted to see you choose to stay at the Bay Hotel again after nearly a year, returning with your family! Your trust, which transcends time, is the strongest affirmation of our consistently high-quality service, and we are deeply grateful. Your trust and recommendation are the most valuable gift we can receive. All members of the Bay Hotel team, especially the two colleagues you specifically mentioned, are ready to welcome your family on your third visit with even greater enthusiasm. We wish you a pleasant journey and all the best!
_WeChat229358****
Executive River View Room With Healing Pool
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Oct 5, 2025
The room was spacious enough for my child to run around and play. The amenities included in our booking were quite extensive. Our butler, Leon, was incredibly attentive and service-minded, even during the National Day holiday when the hotel maintained a high standard of service. As a family-friendly hotel, it's perfect for those with kids. The private hot spring room allowed us to enjoy water play without leaving the room, and the kids' play area was great for burning off their energy. They even had engaging daily parent-child classes. The hotel is conveniently located right above a Grand Shopping Mall, making getting around very easy. The breakfast selection was rich and varied. Overall, it was a truly excellent stay!
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Response from Property: Dear Guest, We are delighted to see that you and your family (especially the children) had such a wonderful time during the National Day holiday! Your detailed praise of Butler Leon and the hotel's facilities is undoubtedly a great encouragement to us. Thank you again for your thoughtful sharing! We will pass on your positive feedback on Leon's butler service; such positive encouragement is very meaningful to our entire team. It seems this has become a favorite family vacation destination for you and your family, and we look forward to creating many more wonderful memories for you and your family in the near future!
Lidajieguangxc
Children's Treasure Hunt Deluxe Twin Room - River View
Stayed in Sep 2025
Family
5 review
9.0/10
Great
Posted on Oct 4, 2025
Booked this through Ctrip's family-friendly hotels, initially for the kids' club. Turns out, the club is better for younger children, but the pool was very clean. The cakes at the lobby bar were delicious, and the hotel breakfast was great too. Despite a small hiccup, overall I was very satisfied and would definitely come back.
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Response from Property: Dear Guest, we are delighted to learn that you were satisfied with the cleanliness of the pool, the cakes at the lobby bar, and the hotel breakfast. This is a great recognition of our service quality. Regarding your comment that the children's playground is more suitable for younger children, we have carefully noted this. We understand that children of different ages have different play needs, and your feedback is very important for us to optimize our facility planning and age-appropriateness. At the same time, we sincerely apologize for any inconvenience caused by the "minor incident" during your stay and are very grateful for your understanding and patience. We are greatly encouraged to learn that you were "very satisfied" with your overall experience and will come again. We sincerely look forward to providing you and your family with an even more perfect vacation experience on your next visit.
Yuhai
Deluxe Twin Room - City View
Stayed in Sep 2025
Family
13 review
10/10
Outstanding
Posted on Oct 3, 2025
The hotel staff were all very warm and helpful. As a family-friendly hotel, it also has a 'Peach Blossom Island' children's playground suitable for kids aged 4-12. Although the indoor swimming pool is a bit small, the high-altitude view from the pool is fantastic.
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Response from Property: Dear Guest, thank you for choosing Chengdu Haiwan Hotel. We are honored and delighted to receive your perfect score and high praise! Chengdu Haiwan Hotel is a subsidiary of Zhuhai Haiwan Hotel Management Co., Ltd., which also manages Beijing Haiwan Banshan Hot Spring Hotel and Zhuhai Haiwan Hotel, providing travelers with diverse travel experiences. Zhuhai Haiwan Hotel is located in the heart of the Gongbei Port area of ​​Zhuhai, nestled between mountains and the sea, with floor-to-ceiling windows in the rooms offering direct views of the Hong Kong-Zhuhai-Macau Bridge. While enjoying the convenient location and panoramic seaside views, the hotel's Haiwan Yipin Chinese Restaurant is also an ideal place to relax. Its renowned roast duck, with its unique flavor, once sold out 4095 ducks in just three days, making it a favorite among guests from all over the world. A city, a journey, a hotel with a story – we look forward to meeting you again and creating an extraordinary experience for you. All the staff at the hotel wish you a joyful and healthy life!