Shanheli Chaji Natural Style Homestay (Chenghai Branch)

The service is ridiculously bad. The staff will call you in advance (contact me around 18:00 and send you the self-check-in instructions) to inform you that she is going home to sleep and will be off work at 12:00 in the evening. I arrived at the B&B at 1 a.m. and found that no quilt was provided when I entered the room, and I couldn't find any staff. Later, I called the number I had contacted before many times, but no one answered. I finally got a voice call through WeChat and was told that there were quilts in the laundry room of the B&B (dirty quilts that guests had slept on a few days ago) and I should go get them and just make do with them for the night. When I found them, they were too dirty, so I sent another WeChat voice call to explain the problem (the WeChat message said that someone had been asked to get you a quilt, but actually they meant a quilt cover). Only then did a man bring you a quilt cover. The man said that he was not a staff member, he was just helping to deliver the quilt cover, and you need to put on the quilt cover yourself. I had no choice but to toss and turn until after two o'clock, and could only put on the quilt and endure it until dawn. If it is fabricated, God will punish you. The following are relevant photos and screenshots. Except for the fact that a cleaning lady suddenly opened the door the next morning and explained that the room was under maintenance so there were no quilts, she didn't know how anyone was living there. It was ridiculous. All communication from check-in to check-out was via text or voice on WeChat. There was no other staff member around until I left the hotel. I hope that other guests will not experience what I experienced. I am writing this article to remind everyone to be vigilant and not fall into the trap again.

The environment is well decorated, with a Japanese casual style, good value for money, large parking lot, many places to eat nearby, the service staff and cleaning lady are enthusiastic and provide good service, highly praised, I will come back if I have the chance👍

When I first saw the hotel entrance, I thought I had stepped on a thunderbolt. It feels different once you go up to the 7th floor. The self-service check-in is very smart. When you go down to the 6th floor, the hotel area is decorated and comfortable. You don’t necessarily need to swipe a card at the door. You can enter by pressing the password. It is very convenient. The room is very casual, comfortable and hygienic. Each shower room has floor heating service. The hotel has door-to-door breakfast service. There are coffee, biscuits and other snacks in the self-service area. The butler also had a nice smile. all is well.

First of all, I have to complain about the management system of the homestay. Our group, with two children under 8 years old, checked in at around 10 pm, but we were told that only one of the two rooms we booked was available. A person at the front desk who looked like a management staff member used the excuse of an operational error by a former employee and asked us to stay in a room that did not match the booked room type at all. He did not apologize at all and just left it to us consumers to handle the situation ourselves. We expressed our refusal to accept it, but they did not offer any adjustment plan and instead made things worse. Finally, I got a satisfactory answer through negotiation with Ctrip...