DoubleTree by Hilton Hotel & Spa Chester

DoubleTree by Hilton Hotel & Spa Chester Reviews

DoubleTree by Hilton Hotel & Spa Chester

Warrington Rd, Chester, CH2 3PD, United KingdomView Hotel Details
DoubleTree by Hilton Hotel & Spa Chester
DoubleTree by Hilton Hotel & Spa ChesterDoubleTree by Hilton Hotel & Spa ChesterDoubleTree by Hilton Hotel & Spa Chester
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DoubleTree by Hilton Hotel & Spa Chester Guest Reviews

4.2/5
Very Good
106 review
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(106)
Positive reviews(9)
Reviews with photos/video(1)
Clean and tidy(5)
Negative reviews(1)
S_oph
Deluxe King Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Double tree by Hilton is the nicest hotel Iโ€™ve stayed at by far! The staff were so lovely upon arrival and anything we needed they was happy to help :). The spa was out of this world and the room was so spacious and clean. We will definitely be back โค๏ธ๐Ÿฉน
Response from Property: Dear S_oph,We are so delighted with your positive review and the time you have taken to share this with us. Our Deluxe King rooms do offer a wonderful space to relax, and we are pleased that our hotel met with your needs for this trip. We look forward to welcoming you back again in the not too distant future.Kind regards
Yubae
King Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Very nice and clean. Got a nice cookie :)
Response from Property: Thank you for taking the time to share your positive experience with us, we are delighted to learn that you enjoyed your stay and your cookie.Kind regards
Guest User
Deluxe Family Room with Sofa Bed
Stayed in Oct 2023
Family
1 review
2.7/5
Posted on Oct 30, 2023
Very disappointment with the service and facilities. We booked this hotel because of the swimming pool. We are a family of four planned to swim with kids. Unfortunately, when we check-in, the receptionist told us under 16 cannot use the swimming pool. Secondly, we asked someone for setting up the cot bed for us. The lady came at first asked my husband if he knew how to set it himself. After my husband said No, the lady pissed off. It was an "AMAZING" service we had for four stars hotel. If we knew these, we definitely would not choose this hotel.
Response from Property: Dear Guest, Thank you for taking the time to leave this review. We are sorry to learn that on this occasion we have failed to meet standards and expectations. We hope to see you again in the future for an opportunity to make this right. Kind regards, DoubleTree by Hilton Chester
Andrew
King Room
Stayed in Sep 2023
Family
1 review
4.5/5
Great
Posted on Sep 17, 2023
Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in. Room size was adequate with comfy bed and quality pillows ensuring good rest. Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre.
Response from Property: Dear Andrew, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Mary Moraiti
Superior King Room
Stayed in Jun 2023
Couples
7 review
5.0/5
Outstanding
Posted on Jun 12, 2023
Very clean very beautiful and very good service. Beautiful terrace to drink your coffee in the morning. We stayed in a superior king bedroom and it was honestly so clean and comfortable and relaxing
Response from Property: Dear Mary Moraiti, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your 5*. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Nicole
King Room
Stayed in Jan 2023
Couples
6 review
4.7/5
Amazing
Posted on Jan 8, 2023
Beautiful hotel with a good breakfast. Had a lovely spa treatment as well.
Response from Property: Dear Nicole, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Reedi
Stayed in Jan 2023
Family
4 review
4.2/5
Very Good
Posted on Jan 3, 2023
Excellent shower. Comfy Bed. Suite rooms can accommodate the whole family
Response from Property: Dear Reedi, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again soon!Kind regards,DoubleTree by Hilton Chester
Guest User
Twin Room with Shower
Stayed in Sep 2022
Travel with friends
2 review
4.2/5
Very Good
Posted on Oct 3, 2022
Very nice hotel, clean, lovely breakfast. Roughly ยฃ8-10 in taxi to center.
Response from Property: Dear Guest, Thank you for taking a moment to share some feedback on your stay. We are so grateful for your kind comments. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
HowellCath
King Room
Stayed in Apr 2022
Couples
1 review
5.0/5
Outstanding
Posted on Apr 24, 2022
Brilliant hotel and location. Breakfast queue was the only thing which may have been an issue but we were there early so no problem. But could do with looking at how this is set up at busy times. Loved the whole visit.
Response from Property: Dear HowellCath, Thank you for taking a moment to share some feedback on your stay. We are so grateful for the 5* rating. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester
Stanya Kozakova
King Room
Stayed in Apr 2022
Couples
7 review
5.0/5
Outstanding
Posted on Jun 25, 2022
Great hotel with welcoming staff.
Response from Property: Dear Stanya Kozakova, Thank you for taking a moment to share some feedback on your stay. We are so grateful for the 5* rating. We hope to welcome you back again in the future. Kind regards, DoubleTree by Hilton Chester