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We are very happy with our stay at Country Inn. Walking distance to Mall of America, there are 2 restaurants right next to the hotel also. Breakfast was pretty good, could use a different variety on the next day but not a big deal. Staff were super helpful and friendly, from the check in staff to the shuttle drivers they are treating you like they already met you before.

Consistent with other GWL’s. Decent food, friendly staff, great water park, and very busy. Things to do: water park with many slides, surf simulator, kid play area, lazy river, wave pool. Towels are free to use. Rock climbing, arcade, bowling (miniature balls/lanes) and probably lots more I didn’t see. We got a good deal on the room, but as always we always end up spending 3x what the room rate is buying pup passes, food, drinks, donuts, coffee, candy, yadayada. You can bring your own food and drink (even alcohol) in to the water park and hotel so you can make it less expensive but if you have kids especially under 10 yo you’ve got to get at least the smaller pup pass at $50 per. With pup pass they get some arcade play, build a bear, candy. It’s a nice fun thing for the kids to do. Overall we had a great stay and the staff was super friendly and helpful. The rooms were nice and clean. It’s just really busy but that’s all GWL’s.

I stayed here for two nights with for a family trip in August. The pros: convenient location, big room. Breakfast bar was smallish, but was actually pretty good. The staff people seem to run it well. Cons. Cleanliness was an issue, One of our bath towels had a dried snot stuck to it and a couple of stray hairs on it. When I called the front desk for a replacement, they had me come down to pick it up, rather than send fresh towels up. Later, we found a couple of other towels also had loose hairs on them. Overall impression: yuck. Room was nice overall, but carpeting was pretty worn and just seemed kinda dirty. The evening before check-out, I noticed a pile of laundry outside the room next door. It was still there the next morning at the time of check-out. All in all, I left with the feeling that it’s a nice building and the hotel has some good qualities, including generally friendly staff. But the management seems to be skimping on housekeeping. Or maybe it's an issue of not being able to hire enough housekeepers. When I reserved the room for our mid August stay, it was one of the more expensive hotels in Bloomington. I decided to reserve it so we could enjoy a nice, clean hotel with friendly staff. Overall, I found that it was decent enough, but was disappointed by the cleanliness.

We had a great stay! Our room was clean and good size. I’m a light sleeper and I didn’t hear anyone above or below my room. The planes start up around 7a, but I’m up by then anyway. Easy walk to the mall, maybe 5 mins to the entrance. All staff we encountered were friendly and helpful. My only minor complaint would be the terrible in room coffee. The coffee in the lobby wasn’t any better. I’d like a keurig option or even a Mr Coffee. I’ll pack a press next time.

Though the ratings for this property are generally good and my past stays at Hilton Garden Inns have been good to excellent, this property fell a bit short of expectations. On the plus side, most of the staff were very nice, especially the evening hostess at the bar (I believe her name was Sue), and our room on the front side of the hotel was clean, comfortable, and quiet. On the downside, however, rooms and hallways were dated and a bit worn, there was no food and beverage service Sunday night (not sure if that's every Sunday or just when we were there), the breakfast was a serve-yourself set up with selections that were more limited than you'd find at many Hampton Inns, and there was no table service at all. The only staff person who came close to our table at breakfast was someone cleaning the table next to us, with his backside against our table. The evening meals and service were, however, good. In short, not a bad place at all, but some improvements are needed to match my usual Hilton Garden Inn experience.

The room was clean and the staff we dealt with were very pleasant. However, the room felt slightly outdated and some items weren't working. After 10 minutes, the coffee pot had only put out a 1/3 of a cup of sludge and the light by toilet/tub would flicker for second & then go out, both of which I'm sure would have been taken care of had we requested. There was an obvious small section on the upper left side of the tv screen where you could only see a bright light, rather than the picture, as if the screen had pulled away. The paint in the bathroom appeared to be starting to pull away from the wall in places. Again, while clean, it is showing its age & need of an update. That all being said, we would stay there again with no reservations. The breakfast was excellent & items were replenished quickly. There was plenty of parking.

Terrible experience. We booked our room months in advance and prepaid for it. The room we booked was supposed to have a king sized bed. Well, when we get there we were informed that the hotel was overbooked and said we’d be in a room with two twin beds. Not two queen sized beds, two twin beds. We were asked if this was okay. We said that we weren’t and we wanted the room we booked and prepaid. The woman at the the front desk said she would give us a 50% discount on the room. Then when she looked she noticed we didn’t book through Hyatt and said we couldn’t get the 50% discount. Then she said she would charge us the $50 incidental fee. We were like why? We don’t buy anything in the room (and there was nothing to buy in the room) so this didn’t mean anything to us. Then she goes to the other guy working the front desk to see if he can do anything. I guess he was in charge. We couldn’t hear what they were saying, but he kept if exaggerating shaking his head no and saying no loud enough to hear him. He’s carrying on like we are asking for something extra for free which we weren’t. We just wanted what we paid for. It was very embarrassing standing there while he keeps carrying on and on. VERY unprofessional. He was way out of line. We finally gave up and went to our two twin bed room. We contacted the booking site we used and they got us our 50% refund after they contacted the front desk. Needless to say, I would think twice before booking this hotel. The staff really needs some training on working with people.

Overall very satisfied, ten minutes drive from the airport, can also take the hotel's shuttlebus, 24 hours service, one car every half an hour. Have lunch and dinner. There are fewer goods in the small supermarket at the front desk. The room was very clean and tidy. It was originally set to be a double bed and turned out to be two double beds, and it was super comfortable to sleep. Hahaha ~