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The room has a kitchen, kitchenware, dishwasher, microwave, refrigerator, and you can cook by yourself. The hotel is clean and bright and has a gym. Although there are not many types of breakfast, there are various nutrients. Nearby is the airport, like to see the feeling of the plane. No planes take off and land at night, so you can sleep well.

Consistent with other GWL’s. Decent food, friendly staff, great water park, and very busy. Things to do: water park with many slides, surf simulator, kid play area, lazy river, wave pool. Towels are free to use. Rock climbing, arcade, bowling (miniature balls/lanes) and probably lots more I didn’t see. We got a good deal on the room, but as always we always end up spending 3x what the room rate is buying pup passes, food, drinks, donuts, coffee, candy, yadayada. You can bring your own food and drink (even alcohol) in to the water park and hotel so you can make it less expensive but if you have kids especially under 10 yo you’ve got to get at least the smaller pup pass at $50 per. With pup pass they get some arcade play, build a bear, candy. It’s a nice fun thing for the kids to do. Overall we had a great stay and the staff was super friendly and helpful. The rooms were nice and clean. It’s just really busy but that’s all GWL’s.

Overall, I am very satisfied. The waiter is always smiling. What do you want? The room is bigger. The breakfast is not bad and the price is cheap. Due to language communication problems, I ordered one less item when ordering, but the next class directly delivered the unsuccessful item and said it was theirs. Mistakes are touching 👌

So disappointed in how we were treated at Holiday Inn. We stayed 3 night's, the morning we left on 8/2 from room 425 I called the front desk and asked that someone bring up a roll of toilet paper. Cassie (?) or who ever answered the phone told that all house keeper where on a break, and someone would be up in 15 min. That did not happen. 2 hours later Ericka came to the room. In the meantime I had gotten dressed and found a maid at the end of the hall. Hilton is next door. Next year when we come back to shop we will be at the Hilton. Room cleaning should come in More than once every 5 day 's.

Our family of four (parents, 9 yo, 11 yo) had a nice stay. So nice in fact that we stayed an additional, unplanned night for a total of five nights. The location was perfect and close to everything we needed—Mall of America, outlet mall, restaurants, Target Center, and more. The hotel was clean and smelled fresh. We’ve had several musty rooms at other hotels, so this was nice. Loved that there was a Starbucks/cafe and a restaurant. Both the hotel and restaurant staff were kind and professional. We seemed to get a late start in the mornings, so housekeeping wasn’t able to come in. We just asked for towels and extra tp when we needed them and it was no problem. Our toilet wasn’t flushing properly the first night. When we asked if someone could look at it, staff fixed it Immediately. The kids only swam once. The pool was clean and spacious, just very hot and humid in the pool area. The beds (2 queens) in our room were comfortable. Our room had a fridge and coffee maker. It was a fun, relaxing stay and we would return.

Though the ratings for this property are generally good and my past stays at Hilton Garden Inns have been good to excellent, this property fell a bit short of expectations. On the plus side, most of the staff were very nice, especially the evening hostess at the bar (I believe her name was Sue), and our room on the front side of the hotel was clean, comfortable, and quiet. On the downside, however, rooms and hallways were dated and a bit worn, there was no food and beverage service Sunday night (not sure if that's every Sunday or just when we were there), the breakfast was a serve-yourself set up with selections that were more limited than you'd find at many Hampton Inns, and there was no table service at all. The only staff person who came close to our table at breakfast was someone cleaning the table next to us, with his backside against our table. The evening meals and service were, however, good. In short, not a bad place at all, but some improvements are needed to match my usual Hilton Garden Inn experience.

I stayed here for two nights with for a family trip in August. The pros: convenient location, big room. Breakfast bar was smallish, but was actually pretty good. The staff people seem to run it well. Cons. Cleanliness was an issue, One of our bath towels had a dried snot stuck to it and a couple of stray hairs on it. When I called the front desk for a replacement, they had me come down to pick it up, rather than send fresh towels up. Later, we found a couple of other towels also had loose hairs on them. Overall impression: yuck. Room was nice overall, but carpeting was pretty worn and just seemed kinda dirty. The evening before check-out, I noticed a pile of laundry outside the room next door. It was still there the next morning at the time of check-out. All in all, I left with the feeling that it’s a nice building and the hotel has some good qualities, including generally friendly staff. But the management seems to be skimping on housekeeping. Or maybe it's an issue of not being able to hire enough housekeepers. When I reserved the room for our mid August stay, it was one of the more expensive hotels in Bloomington. I decided to reserve it so we could enjoy a nice, clean hotel with friendly staff. Overall, I found that it was decent enough, but was disappointed by the cleanliness.

No hot WATER!! For showers in the morning. This doesn’t make a happy customer. I had a early flight. Notified the front desk and said they could not take care of the problem until later in the morning. I have stayed at this hotel numerous times and this is the first time i have had a problem. I asked the front desk if they could adjust the bill and they said the manager was the person to speak too and of course that person wasn’t available until later. That ruined my experience with this hotel