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We stayed at Sinalei Reef Resort for a few nights after a horrible experience at the Tanoa Hotel in Apia. Our initial thoughts were to escape the issues we had at the Tanoa Hotel of Dirty Rooms, Rude staff, Poor Food menus and Rude staff. We had looked on line and reviewed Sinalei as a place we could indulge in before flying back to Fiji on our way back to Sydney. How wrong were we to choose Sinalei. Not only was it triple the price per night but fell way below our expectations. Where do I start on the negatives........We arrived, took an hour for them to check us in, lady that checked us in was pleasant but had no idea on time, we were then handed our Key, they had no electronic keys to rooms, we found our way to a beach bungalow, gardens were nicely manicured but the room was DATED, DATED, very old and in need of a refurbishment, for he prices they charge this was not HIGH END, MORE 2 STAR. Ive travelled the world with my wife and this was below par. Im big on fresh crisp linen but am afraid Sinalei had old duvets, old pillows which you could smell the mustiness of the previous guest, pillows were old, mouldy. Sheets old as well as seemed they had Been there for years on end. Open aired tower was full of mosquitos and at night where you had the lights on in the room attached an array of colourful insects including centrerpedes and millipedes. Pool area was lovely and fresh. Bar service at Uncle Harrys bar was poor, had to go up each time and ask the bar staff to serve you a drink, much of the Time they were playing Island music which was fine but if your paying top dollars you would expect decent service. We at all our meals here, not bad but not fresh either. I had the steak and my partner the fish on our first night, both items were not fresh at all. Took nearly two hours for the mains to come and were were one of three couples dining. Next day we had breakfast and I ordered the eggs scrambled, Im pretty sure the eggs were pre powdered eggs as this did not taste like scrambled eggs. On our last day we met the owner as he said he was, my partner food him very sleezy, elderly chap who took more attention to her then our comments and views on how he could better the resort. Overall a nice setting but rooms need a major upgrade, major as it is not 5 start but more 2 star, service needs a major overhaul as does the POOR FOOD. Dated................and NOT WORTH THE MONEY THEY ARE CHARGING.

Return to paradise felt like returning home! It felt like visiting family. The staff were so amazing and are always willing to do whatever it takes to make your stay comfortable. The snorkelling and swimming at the resort were just outstanding and really made our stay unforgettable. The day tour to the clams and turtles is a must and the resort guides are so knowledgable and were very understanding when I was nervous of the deeper water. The tropical breakfast was just great for the very hot weather and I gauged on all the fresh fruit. The resort lunches and dinners were generous and the sashimi and oka deserve a mention for freshness. We also attended a traditional samoan buffet tonaai( Sunday lunch) and it was just lively to sample samoan food. Cant wait to return to return to paradise! fa'afetai to everyone at the resort for making our vacation so memorable.

I would like to thank the lovely staff at the insel Furman for making my frist trip too samoa, with lovely friendly people eg. Patricia and tumama with your lovely welcome every morning and the lady's who do the house keep 4x stars too you guys room are lovely and clean eg. Elina and table.then the great service and food at the restaurant great work guys .would all so the the night guards always friendly in the morning after working all night you guys have made my frist visit to this beautiful place so much more enjoyable thank you again

This hotel was like a lovely backpackers for grown ups and we enjoyed this. The rooms were clean, functional and had all of the facilities needed. Although a little small this was OK. We stayed in room 8 downstairs. It was value for money. I really liked the outdoor dining area near the pool as it was a friendly place to talk to other travelers and share stories. The gardens were stunning. The location was good as only 5 minutes drive to the city centre and on the Cross Island Road for the day we went to Robert Louis Stevenson's house and gardens. Apia is not a big city. There was space for 5 cars in the car park and 2 on the street and this was Ok as there was always parking available for us. I bought a local sim card at the airport on arrival and this was handy as I could use my maps app on my phone for us to find our way around. The staff were helpful and friendly. The breakfasts were colorful, creative and something for everyone as they were served on a tray with a bit of everything with different items each morning. We had some laundry done and it was ready within half a day. The TV did not work due to a signal connection error. The air con worked well. The shower was hot which I like. Their was a shelf in the bathroom to put your products which was very handy. Hotels should supply places to put your stuff. They asked you take off your shoes when walking in the reception area which was a pain as my shoes were clean and I feel there is a fungal infection risk walking around bare footed. There were stones outside and they were rough on bare feet if needed to nip between the reception and the downstairs. I think they should make this optional.

Stayed just one night because we had business to attend to in Upolu. Breakfast was very good. Staff were nice and room was clean. A couple of small negatives, our room was very small and the pillow itself inside the pillow case was covered in brown sweaty stains. I could not sleep on that pillow. I did point it out to staff in the morning and suggested that they check the cleanliness of their pillows when preparing the room. The lady I spoke to was very grateful to have that pointed out. Overall this hotel is handy to most things in the main centre.

The staff was very kind and carried my luggage to the room. But the room was old and the floor was a bit dirty because of the tiles.