Name: Excelsior Hotel Ernst am Dom
Address: Trankgasse 1-5, Cologne, 50667, Germany, Trankgasse 1-5, Overseas, Germany
Rating: 9.1

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酒店位置還不錯，就在大教堂對面，30米。房間設施很不好，大廳玻璃都是壞的。性價比不低，酒店門僮服務極差。

The hotel is in a good location, just opposite the cathedral, 30 meters away. The room facilities are very poor, and the glass in the lobby is broken. The price-performance ratio is not low, but the hotel doorman service is extremely poor.

酒店旁邊20米就是大教堂，樓下餐廳的肘子也好吃😋酒店服務人員很熱情。

The cathedral is 20 meters away from the hotel, and the pork elbows in the restaurant downstairs are also delicious. The hotel service staff are very enthusiastic.

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The Hotel shows five stars! The room had no wifi whatsoever, although they showed three different wifi lans. Attempts to bridge this gap with mobile hotspots were not helpful. Noises from other rooms were audible, which means a bad noise insulation. Worst of all was that there was first only boiling hot water in the bathroom. This was due to the fact that all cold water supplies were closed. Still after opening them ourselves, one of the two lavatories cold water regulator was not functional. Shocking was that the shower was switching from regulated 38 degrees Celsius to suddenly boiling hot water and then to ice cold water. This made showering an unpleasant not to say dangerous encounter! You judge if this Hotel deserves the five star rating. Our attempt to communicate the shortcomings was prompted with the statement that the maintenance technicians had left! (???)

The location is of course exceptional, especially when you arrive on train.
I was going to a lounge, lodge my luggage in the morning of my arrival by train, with a smile, and then on the way to the lounge via the station a few meters.
The staff is very pleasant and laughing, the friendly side you appreciate.
The room is absolutely nickel, very good litter, large bathroom, bathroom and wonderful shower.
short but beautiful, good and service

Great location. Walking distance to cathedral, central station and old town. Beautiful design. Big comfortable rooms. Clean and spacious. Good service, friendly staff.

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2025 Europe 100 – Cultural Hotels

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Explore 229 Excelsior Hotel Ernst am Dom photos showcasing rooms, dining areas, baths, leisure amenities, and more. Discover guest-uploaded hotel photos from verified traveler reviews.

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Cologne

Germany

North Rhine-Westphalia

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