Popular Holiday Inn Hotels in Columbia

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Holiday Inn Columbia - Downtown

Holiday Inn Columbia - Downtown

4.2/559 Reviews
Difficult review to write as I think I got them on a bad day, firstly the facility is in a great location just off main, lots of super restaurants all within walking distance from the hotel. Check in was a disaster, we were given the wrong room number on our key card, I was just about to go back to reception when the lady who checked is appeared on the floor to correct the room number. The room was great, I suspect it was an upgrade as I am a Diamond member although this was not acknowledged at check in. I was not asked about a welcome bonus points and never received any. I went then to park the car, I found it ok (pretty straight forward so not sure why it is commented on so much here) but the key card had not been properly activated- meaning backing up and apologising to the people in cars behind me waiting to get in. The key was recut and all worked well after that. Breakfast was average at best, after a mix up about whether I had to pay or not what was served was more Holiday Inn Express than Holiday Inn. We were leaving very early on our final day so I tried to settle up and complete all payments the night before as there was customers in reception- they would not allow me to do that and assured me someone would be there when we were departing. The receptionist on when we left seemed to be having a bad night, no interaction at all, I requested the invoice be emailed to me but it never arrived. All in all the location is great, service was poor for me - but as I say I got the feeling I got them on a bad day, I think there are other better options in the area.

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