"This is a splendid Hotel and Spa set in the Somerset countryside near Winscombe. The Pool and Spa Facilities are very good indeed. There is a small sauna and a steam room that can comfortably allow 6 occupants. The Gym facilities are excellent and extensive. The Pool looks great though I didn't swim on this occasion. All the staff speak good English.The Bar is very comfortable with plush sofas in the Lounge area. I didn't dine, but the Dining area is large and looks comfortable. The outside area gives a beautiful view of the landscape and Brent Knoll. Nit Picks... Check in is strictly at 3pm and not before so there might be queues at that time. The corridors are confusing and first time guests might get lost. In the bathroom the Shower gel and Shampoo dispenser are in small bottles fixed to the wall by the shower and pressing once dispenses only a tiny amount. The service at the Spa was not quite right on the first night and very little was explained. It was better in the morning. My room was small, but very clean. The TV remote needed a very firm press to change channels of volume, but you get the hang of it eventually. I will stay again. The room rate by Trip com was amazingly good and better than any other Online provider. Well done Trip com. Below a picture of the landscape from the road below the hotel."

"This hotel located by the motorway where the service. Very convenient"

"All great thank you"

"Arrived early evening and they were still serving food in the bar which was fantastic and great value for money. Rooms were basic but spotless and staff were so friendly."

"Good environment! Convenient travel, the room is a bit small"

"Pleasant hotel. Spacious and clean family room. Quiet surroundings. The hotel staff are very welcoming."

"Was the cheapest option I could find on that day, but it really impressed me. Location was good, right next to Cardiff queen street and around 20 mins by foot from Cardiff central. Hotel was nice, staff were friendly and had all the necessary amenities. Rooms were quite small but sufficient unless you have big luggages. Only issue I had was that there’s a dip in the middle of the bed which was quite strange."

"NOT GOOD.if you want a hostel go here. It is NOT a hotel or B&B. It is very dated, dirty, and smelly. There is very limited parking we had to park 3 streets away. Our room was on the top floor and no lift/broken the room was filthy, windows, shower, carpets, lights, tea tray, kettle blinds. The bathroom really smelled with windlw open, we could close it as it was broken. We tried to book somewhere else but couldnt as it was a very busy weekend. The only clean things were the bedding and towels. The walls.are paper thin and can here everything from the other rooms. Locals say it has a bad reputation. 👎"