Hotel Carlina

Guests appreciate the comfortable rooms, stunning views, accurate website photos, and excellent bedding. They also enjoy the rich breakfast buffet and convenient shuttle service to town.

THE WORST HOTEL SERVICE AND EMPLOYEES I HAVE EVERY ENCOUNTERED IN MY WHOLE LIFE OF TRAVELING. I am writing this review out of a very bad experience with the staff and management of the hotel. I made a booking for 2 at the Hotel and paid for it. Shortly after I receive an email regarding my booking explaining that the room I booked had water damage (later on I discovered that was a complete lie since I had two more friends that were staying at the hotel and had the same TERRIBLE experience) never the less I was told that I would have to switch rooms the next day of my stay if I chose to continue with my booking or I would receive a full refund. I went to the hotel to check in and after the complete check in process was completed I was told by the front desk that the next morning I would have to check out of the hotel at 11am and wait for 5 hours with out a room and re-checkin into another room at 4PM since they would need the room I'll be staying in for another guest. Not wanting to be homeless for that period of time considering I paid for 2 nights and not for an 18 hour hotel I respectfully informed that hotel that I will not stay with them and would like to take them up on the refund offer which they have provided me in writing. The receptionist informed me that it wouldn't be an issue but since she's not the manager I would have to contact the hotel in the morning when the manager is on site. The next day I spoke to the assistant general manager SEBASTIAN and he told me that he understood the situation and but regretfully he will not be processing any refunds since the reservation has not been cancelled the day before. Despite explaining to him that the receptionist told me that it wouldn't be a issue but she wasn't authorized to do it on the spot he responded that he would have no authority to do so and would escalate it to upper managers. I continued to chase the hotel several times including once of the times I spoke to a receptionist and when I told her that this was completely unprofessional and that I would make a formal complaint to the tourism bored her response to me was " We don't care go ahead and do whatever you want." I tried to call the hotel several more times until I reached the General Manager LUCY. I explained to her the situation clearly and once again she informed me that she will try to find a solution with "upper management" whatever that meant anymore, and that she would call me back. I haven't received any calls and when I spoke to her once again she lied telling me that she tried to call me which is not true because I have voice mail on my phone and she explained that my phone wouldn't ring. When I asked her what was the out come of her discussion with "upper management" I was told that there's nothing she can do. I informed her that at this point I will be submitting a complaint to the tourism board and will proceed by posting a review. She informed me that she will speak to "upper management again" since then I have

Good breakfast and good location and nice rooms and excellent service and room skills and afternoon tea