Hotels Near Grande Mosquée de Santhiaba in Dakar

I have been to this hotel a few times. The last experience was the worst. I came to this hotel from long way and despite availability, reception asked 80 usd extra for 2 people for 1 or 2 hours earlier check in which i have never came across with something like this considering my big hotel experience. The only good receptionist was Mr ABASSY, he is so sacrificing worker. Safety box was not working and to change the room he came by himself to help me. Also when i was restaurant the waiter insisted to pay at the table but Mr Abassy accepted to put in room bill and we paid for befor check out. The workers there are not aware that they are selling service… Strange attitudes… food at breakfast buffet finished but they dont follow well to bring new food again. waiting waiting… the hotel group must chech these things otherwise customers will move to other hotels i believe… Je suis allé dans cet hôtel plusieurs fois. La dernière expérience a été la pire. Je suis venu dans cet hôtel de loin et malgré la disponibilité, la réception a demandé 80 USD de plus pour 2 personnes pour 1 ou 2 heures d'enregistrement plus tôt, ce que je n'ai jamais rencontré quelque chose comme ça compte tenu de mon expérience dans un grand hôtel. Le seul bon réceptionniste était M. ABASY, il se sacrifie tellement. Le coffre-fort ne fonctionnait pas et pour changer de chambre, il est venu seul m'aider. De plus, quand j'étais au restaurant, le serveur a insisté pour payer à table mais M. Abassy a accepté de mettre la facture de la chambre et nous avons payé avant le départ. Les travailleurs là-bas ne savent pas qu'ils vendent du service… Des attitudes étranges… la nourriture au buffet du petit-déjeuner est terminée mais ils ne suivent pas bien pour apporter à nouveau de la nouvelle nourriture. attendre attendre… le groupe hôtelier doit vérifier ces choses sinon les clients déménageront vers d'autres hôtels je crois…

Ibis is much better than the local hotel at the same price, sharing a small courtyard and a garden with Novotel. Can choose the sea view room, very quiet, recommended.

I had a problem with my visa when arriving at the airport so I was not able to left the customs/airport and I informed the hotel, and they refused to help me to cancel the reservation which was just for 1 night due to connecting flights. Then no support for the customers so will not consider this hotel for other occassiobs

Spent two weeks in October/November 2022 with a large training group. Hotel is perfect for business meetings. Food is great, rooms spacious, air con works, back up generator, nice swimming pool. Beds lasher and comfortable. The staff were very friendly and helpful especially for us Anglophile’s. They were bilingual and sorted out any issue. In particular Oumy of conference services and Oureye at front desk

This is the second time staying at this hotel , it’s a good clean place to stay with a certain charm . I think it’s run by a French family. Convenient location and a nice restaurant on the roof for dinners, I highly recommend this place

The reception building is above the ground, the guest rooms are below the ground, and the sea view room is developed on the cliff. There are airport buses that run every 2 hours. But it's not free. One bus costs 20,000 West African CFA francs, and the other 35,000. We leave at 5 o'clock and drive to the international airport for one hour. I don't know how much it costs to get to the airport. Turn right out of the gate 100 meters and there is a shopping center with a market operation inside, and there are boxed lunches and grilled chicken for sale.

Lovely hotel and facilities are wonderful. Rooms very comfortable with great beds and good showers. Nice amenities too... robes, slippers, etc. One disappointment was the inconsistency in the service we received. For instance, went to the restaurant in the hotel. No one stopped by our table for about 20 minutes, and finally we flagged someone and ordered drinks to start. 40 minutes later, we still had not gotten our drinks - so we left the restaurant and instead went upstairs to the lounge. Service was excellent there. Another example, the pool is open until 8 p.m., but found it impossible to get a towel at 5:30 p.m. Just a bit disappointing for a 5-star resort.

Great location, very clean and professional. Employees are also super friendly. I would suggest to the managers to developp a ”culture” of tips (ei; puting an envelopp in the rooms so clients can show their appréciation of the cleaning, add the option for tips in the interac machines used at the restaurant on the fort floor,etc.) so the employees get increased working conditions.