Top rated hotels in Dallas

SpringHill Suites Dallas NW Highway at Stemmons/I-35E
4.3/572 Reviews
Used this hotel as it is close to a Holt Cat dealer and I’m an employee training for the week. It is in a very bad area as other reviewers described but it had a security guard and I was willing to take the risk. Was quoted 139.00 a day and I said that’s good I needed it for the week. Room was nice although the walls were thin and the ac unit sounded like an airplane trying to take off when the compressor kicked in. I did not complain about these things, I realize some things the front desk just can’t control. However when I checked out and asked for a copy of the bill I was shocked to see that the daily charges were 139, 179, 199, 199, and 139. I spoke with the guy at the front desk and he said he didn’t know why but would have the asst manager Jennifer call when she came in Went to class the whole day and got no call. Drove 4 hours home and called and she said Jennifer would be in at 11 pm and would call me in the morning. I called back at 6:30 before her shift ended and she said it was common practice to change the rates daily without people’s consent. I asked since my credit card was charged when I arrive was this not a contract to which she stated it was only a hold put on the card. She then stated I needed to talk to the manager Tim when he arrived back to work on Monday. This is not even my credit card that was charged it was the company’s but it’s about the principle now. The fact that I have to wait 4 days for something to be corrected that should have happened when brought to their attention the first time. There is a major disconnect between the auditors, managers, and customers. Will see how Tim handles this Monday before I write a review on Holts credit card statement that I have to submit, for all of holts company’s to see how Marriott treats its customers.
SpringHill Suites Dallas Downtown/West End
3.9/5103 Reviews
Dallas City Center
My family and I came to Dallas to visit more family and we stayed at the Springhill Suits. During our stay we used valet services and each time we had an encounter with Chris he was AMAZING. Super on top of everything very time considerate! This guy was such a gentleman. Thank you so much for a bright start to our mornings!

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.