Guest User
January 1, 2025
The room is a fraud. I booked a duplex, but when I got there, it was only a flat. The room was shabby, and the 1.8m bed became a 1.5m bed. The boss said that the two rooms were the same as long as they had a big bed, and said it was a special room. He also said that there was no 1.8m bed in Ocean Flower Island. I paid the original price on the platform. What room I booked is what room I need. If you don’t have a room, you can upgrade to a better one. I never downgraded. We communicated by phone and added WeChat before checking in, but there was no mention of room changes. I checked in at midnight and they said there was no room to change, and they said they would refund it. On a big night during the holidays, I still have to go out and find a room because of your mistake? The attitude is bad, and I couldn’t get in touch with them for a long time, and the problem could not be solved.
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